Retail People Manager

Retail People Manager

Location:  Riddings Lighthouse, Derbyshire 
Contract:  Permanent, Full time
Salary: £26,500 - £28,500 per annum 
Working Hours: 37.5 hours per week Monday to Sunday (5 days) acting as an emergency contact on a rota basis one weekend in four. 

The Lighthouse retail portfolio prides itself on innovation and creativity ,offering the sale of preloved goods in an array of shops within local communities.  Lighthouse retail has 34 stores across Derbyshire and Nottinghamshire run by paid staff and volunteers.  Our retail vison revolves around ‘The People’ within the organisation with a view to invest and develop to reach our fullest potential. 

The People Manager will be responsible for overseeing the staffing across each one of our stores, ensuring that shops are fully staffed day to day. They will need a practical and engaging approach to enable staff to thrive in their roles and feel supported to meet the charity’s vision and mission. They will work alongside the rest of the retail team ensuring the aims and objectives of the people strategy are achieved. 

Key Tasks & Responsibilities: 

People Management  

• Be responsible and accountable for the day-to-day operations relating to the people side of retail. 
• Ensure the shop team and volunteer relationship is a professional and successful one
• Act as the first point of contact for the volunteer administrator in relation to volunteering matters and queries for retail. 
• Effectively communicate any relevant information to all shop teams regarding updates, charity activities, incentives, and performance. 
• Work closely with management and employees to embed changes and ensure solutions are realistic and sustainable. 
• Be able to work closely with the retail management team including the retail sales manager to ensure the people side of the charity is not impacting sales. 
• Overseeing the retail portfolio sickness and absence management including allocation and approval of annual leave throughout the year, forward planning contingency strategies ensuring shops are covered all the time even at short notice. Ensuring staffing hours do not exceed there’re banding allocation.  
• Be competent in assisting with grievances, supporting with investigations and assisting with disciplinaries. 
• Act as deputy safeguarding lead as and when required. Be able to act in an advisory capacity demonstrating a higher level of experience and understanding when dealing with safeguarding issues that arise. 
• Be responsible for overseeing and leading with probation placements across our retail sites, acting as point of contact and ensuring that the relevant paperwork is up to date including the risk assessments for each placement. 

People Development 

• Ability to mentor and support staff through regular one to ones ensuring that they feel fully equipped to achieve optimum success in their work.
• Collaboratively with the HR team review and update the volunteer induction and training programme ensuring all aspects are relevant to the retail portfolio.
• Support staff with capability and performance issues including the management of their own staff issues such as, sickness, disciplinary, grievances and concerns through probation periods.
• Work closely with the retail management team on the delivery of innovative and interactive internal and external training to help staff develop their skill sets and achieve career satisfaction.

Recruitment & Onboarding

• Work closely with HR developing and implementing strategies to improve recruitment, attracting suitable staff, and retaining them.
• Ensure suitable and sufficient coverage of volunteer support in the retail portfolio.   
• Lead on the recruitment of new staff members, being able to assist shop managers in developing better teams and building strong foundations in line with the people strategy and recruitment and selection policy.
• Ensure that new staff members are fully trained and placed in a suitable training store.
•  Monitor and track performance throughout staff probation periods alongside the retail sales manager.

If you are interested in applying for this post, please click to apply to view the full applicant pack which includes the full job description and person specification.

Safer Recruitment

We are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will therefore be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks.

Valley CiDS is an independent children and young people's charity based throughout Derbyshire and Nottinghamshire.  As a Christian charity, we  believe that by investing in the next generation we can make a positive difference to the lives of children, young people and families.  We raise income to support our work through our growing retail portfolio of Lighthouse Charity Shops.

People and values are at the heart of who we are and what we do as charity and we are proud to employ talented colleagues from diverse backgrounds. Guided by our core values of Hope, Compassion, Belonging and Inclusion, we believe that everyone has a role to play in fulfilling our mission of 'Investing in the Next Generation' By joining us, you too, could play an important part in helping us to make a positive difference in the lives of children, young people and families through our many projects and initiatives.

Closing date 29-09-2024

REF-216 654