Training Services Officer

Job Title:                    Training Services Officer

Reports to:                 Head of Services

Direct reports:           N/A

Location:                   Remote working – regular travel (UK & Ireland) - Head office attendance (Central London) as required.

                                    Own transport is required for this position (mileage paid)

Salary:                       £28,000 - £33,000 (Full Time Equivalent)

Hours:                        21 per week

Purpose of the role

To support Lifelites’ Services team in designing, developing and delivering the multi-channel Lifelites Learning programme. Assisting the Lifelites trainer to deliver training for staff across children’s palliative care in person, online and through e-learning. Lifelites Learning complements the provision of Lifelites technology packages, increases confidence and skills of staff and provides high quality, accessible learning resources to maximise the impact of assistive technology.

The role will also provide vital support and resilience to Lifelites technology provision Lifelites 25, our exciting expansion programme, which will take Lifelites’ services to the wider children’s palliative care sector.

Main duties and responsibilities

Training Development

-       To support the Lifelites trainer with the design and development of Lifelites’ high quality installation and ongoing learning and development programmes

-       To assist in producing bespoke training itineraries, handouts and user guides for installation and ongoing training sessions aligned to Lifelites technology installation schedule

-       To support the development and implementation of Lifelites e-learning platform, including course modules and interactive learning

-       To assist in creating and publishing simple, intuitive and accessible user guides on Lifelites’ Learning Hub

-       To work with the Head of Services, Trainer and Lifelites technology service provider to identify and evaluate new assistive technology solutions suitable for implementation within children’s palliative care settings

Delivery

-       To support the delivery of Lifelites face to face and online training sessions

-       To deliver ad hoc face to face training, super user and showcase training sessions for Lifelites staff and other partners as required

-       To deliver training for new services supported through the Lifelites 25 Programme.

Co-ordination and monitoring

-       To work with the Trainer to respond to queries and training requests and schedule installation and ongoing training sessions for children’s palliative care partners

-       To capture and record training monitoring data, contributing to internal and external communications, evaluation and reporting processes

-       To represent Lifelites within children’s palliative care settings and forums, providing feedback for Lifelites’ staff on emerging issues as required

General

-       To undertake continuous professional development

-       To comply with Lifelites policies and procedures at all times

-       To contribute to and embody Lifelites’ values and workplace culture

-       To perform any other duties as required