Membership & Communities Officer

Do you excel at delivering exceptional service to members?

Are you passionate about creating connections and fostering a strong sense of community?

Are you driven by the mission to transform post-16 education?

Then this could be the role for you...

About Us:

At Learning on Screen, our core purpose is crystal clear: to elevate post-16 education by harnessing the transformative power of moving image and sound. We do this by working with members in educational institutions and beyond to provide unparalleled access to millions of audio-visual resources dating as far back as the 1920s for use in teaching and learning. We also support people to use this content, whether that’s navigating the minefield of copyright legislation or understanding best practice for embedding our content into their teaching. In addition, we work on pioneering partnerships and collaborations to amplify our global impact. Join us in our journey in shaping the future of learning and teaching and making a lasting impact in education. 

The Role:

As Membership & Communities Officer, you will play a crucial role in maintaining and growing our membership base, ensuring our members feel supported, valued, and connected. This position directly impacts the financial health of our organisation by implementing effective strategies for membership retention and growth. You will foster a sense of community, encouraging peer-to-peer networking and knowledge sharing among our members.

You will work closely with the Chief Revenue Generation Officer and the Head of Marketing & Sales to deliver our strategy for 2023-2027 and beyond, building a thriving, engaged membership community.

Key Responsibilities:

• Membership Support: Provide top-tier support to members, including onboarding and helping them maximise their membership benefits.
• Retention & Growth: Implement strategies to engage members and encourage renewals, utilising feedback to ensure high satisfaction.
• Community Building: Manage an active online member community and plan member-exclusive events and networking opportunities.
• Marketing Collaboration: Work with the marketing team to design campaigns that communicate the value of membership and attract new members.
• Membership Data Management: Keep CRM records accurate and secure, using analytics to identify trends and enhance member engagement.
• Operational Excellence: Track progress, develop work plans, and use KPIs/OKRs to ensure alignment with organisational goals.

Essential Skills and Experience:

• Qualification in Business Administration, Marketing, Communications, or related field.
• Proven experience in membership support, retention, or community management.
• Demonstrated success in implementing retention strategies and improving member satisfaction.
• Experience converting prospects into paying members.
• Excellent customer service and communication skills.
• Experience collaborating on multi-channel marketing campaigns.

Benefits: 

• Flexible working hours: 28.8 hours/80% spread across 5 days.
• Remote or Hybrid: Work from the comfort of your home or join us at our London office as needed. 
• Competitive Salary: £30,000 FTE (£24,000 actual, pro rata amount)
• Professional Development: We encourage continuous growth and provide resources to enhance your skills. 
• Make an Impact: Contribute to the future of digital learning in a dynamic and forward-thinking organisation.   

How to Apply:

Please submit the following documents on our recruitment page via the "Apply via Website" button below. 

1. CV
2. Cover letter outlining your relevant experience and qualifications
3. A completed Equality Monitoring form

Please find the Job Description/Person Specification and Equality Monitoring form linked below also.

Application Deadline: Wednesday 16th October 2024 by 6pm. 
Interviews: Monday 21st October at our office in Holborn, London, WC1V 7QH.

Please note that this is a part-time, permanent position. The job description is subject to occasional amendments and not considered part of the employment contract. Flexibility is required within the broad scope of the role. 

Learning on Screen is an equal opportunity employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse workplace. 

Unfortunately, we are unable to consider any applications received after the deadline.