Senior Fundraising Operations Officer (Maternity Cover)

King’s College Hospital Charity is dedicated to supporting life-changing care at King’s College Hospital NHS Foundation Trust. We’re here to help King’s go beyond what the NHS can provide to meet the needs of current and future patients.

We make the best care possible by raising money for cutting-edge equipment and facilities, innovative research and pioneering treatment, pushing boundaries, transforming clinical services and finding new ways to improve how people experience King's hospitals.

The Senior Fundraising Operations Officer will lead on a number of weekly and monthly data import processes, ensuring income and supporter contact data is loaded accurately onto the CRM system.

The successful candidate will work closely with the Database Manager in the management and development of the Charity CRM database, championing its use across fundraising and identifying opportunities for system development. They will also work with colleagues across fundraising and communications to support the selection of data for marketing campaigns.

Key tasks

• Lead on the import of both online and offline income streams, investigating and resolving anomalies.
• Undertake data marketing selections, in conjunction with the Database Manager, liaising with fundraising colleagues on selection criteria.
• Work with the Database Manager to provide effective database and operational support to end users.
• Undertake all aspects of the Supporter Services Assistant role on days when they are not in the office, ensuring supporter enquiries are responded to, income processed twice weekly and donations thanked.
• Work with the Database Manager to develop and continuously improve database reporting across both Charity CRM and Power BI in support of the fundraising and communications operational plan.

About you

You will have:

• A highly organised, and thorough approach to work with meticulous attention to detail 
• The ability to see projects through from start to finish managing time and tasks effectively 
• The ability to multi-task, managing a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks 
• Excellent interpersonal skills 
• The ability to work on own initiative without supervision
• Advanced Microsoft Office skills, particularly Excel, Word and Outlook
• Ability to communicate effectively, both orally and in writing 
• A team-building approach, coupled with discretion and a supportive style
• Experience in working with Customer Relationship Management (CRM) databases
• Experience in using Advanced Microsoft Office packages, particularly Excel, Word, and SharePoint
• Experience in undertaking data selections for marketing mailings
• Experience in data import protocols - extracting data and transforming it ready for import.

We are a friendly team, committed to a diverse and inclusive culture and welcome applications from individuals of all backgrounds and identities. We offer a collaborative working environment with bespoke learning opportunities, 25 days holiday plus the bank holidays, and various employee benefits to help you balance your work and life. To apply, please submit your CV and a cover letter of no more than two pages on setting out how you meet the criteria via the Charity website by Wednesday 25th September at 23:59:59.