Head of Advice, Information and Family Support

Job Title: Head of Advice, Information and Family Support

Location: This is a remote role, though quarterly travel to London will be required.

Reports to: Director of Service Transformation

Salary: £45,000

Working hours: 36 hours to incorporate On-Call Support

Contract Type: Permanent
 

Role Overview

We are seeking a dynamic and experienced professional to lead and grow our national family support services for disabled children, young people, and their families. As Head of Advice, Information and Family Support, you will be responsible for the strategic development, delivery, and quality assurance of a broad portfolio of non-clinical family services—ranging from emotional and practical support to peer networks, parenting guidance, and tailored one-to-one interventions.

You will be a confident leader with extensive experience managing family-facing services, ideally within health, social care, or community settings, and possess a strong track record of working closely with commissioners and local authorities to secure funding and shape service delivery.

Key Responsibilities

Strategic Leadership and Service Development

• Lead the strategic development of our national family support services, ensuring they are responsive, evidence-informed, and outcomes-focused.
• Identify opportunities for service innovation and expansion, particularly in response to commissioning priorities and gaps in local provision.
• Ensure alignment with organisational goals, sector best practice, and the diverse needs of disabled children and their families.

Commissioning and Partnership Engagement

• Build and maintain excellent working relationships with local authority commissioners, Integrated Care Boards, and strategic partners to influence commissioning decisions and secure long-term funding.
• Lead on tender submissions, funding proposals, and service agreements, ensuring alignment with local priorities and national policy developments.

Service Management and Quality Assurance

• Oversee the day-to-day operations and performance of a wide range of family support services, ensuring high standards of delivery and consistency across regions.
• Implement robust monitoring and evaluation frameworks, using data, feedback, and impact reports to inform service improvements and demonstrate outcomes to funders and stakeholders.
• Ensure compliance with relevant legal, contractual, and safeguarding requirements.

Team Leadership and Culture

• Lead, support, and develop a geographically dispersed team of family support professionals, setting clear expectations and fostering a culture of collaboration, inclusion, and continuous improvement.
• Promote reflective practice, supervision, and professional development across the service.

Family and Community Engagement

• Champion co-production and user-led approaches, ensuring that families are meaningfully involved in the design, delivery, and evaluation of services.
• Ensure services are accessible, culturally competent, and tailored to meet the diverse needs of families, particularly those from underrepresented or marginalised communities.

Person Specification

Essential

• Substantial leadership experience within family support services, children’s services, or similar community-based roles.
• Proven success in working with commissioners and securing service contracts or grants.
• Deep understanding of the needs and challenges faced by families of disabled children and young people.
• Strong strategic and operational skills with the ability to manage complex, multi-faceted services.
• Demonstrated ability to manage remote teams, build partnerships, and lead with compassion and clarity.
• Sound knowledge of safeguarding practices, family support frameworks, and multi-agency working.

Desirable

• Experience developing or delivering services within SEND, early help, or targeted family support frameworks.
• Familiarity with public sector commissioning cycles, procurement processes, and tender writing.
• Experience influencing policy or service planning at a local or national level.

Note: We may close the vacancy early if we receive a high volume of suitable applications. Please apply promptly.