Business Services Manager (Edinburgh)

We are seeking an experienced and motivated Business Services Manager to join our team. The role is responsible for overseeing the charity’s business service functions, including Human Resources, senior administration, ensuring and overseeing GDPR compliance within the charity, IT coordination and Safeguarding. The successful candidate will also be responsible for developing, reviewing and updating the organisation’s policies and procedures.

Key Tasks and Responsibilities

HR

• Oversee all HR functions, including recruitment, onboarding, performance management, employee relations, and staff development.
• Ensure compliance with employment laws and regulations and maintain up to date HR records.
• Provide guidance and support to managers and staff on HR-related matters.
• Maintain accurate records of each employee and ensure proper allocation of benefits due.
• Oversee all training requirements for the charity.

​Administration

• Manage the day-to-day operations of the business services team, ensuring efficient administrative support to the organisation.
• Coordinate and manage office facilities, supplies and equipment.
• Support the executive team with scheduling, correspondence, and other administrative tasks.
• Ensure all insurance required by the charity is in place and regularly oversee any changes.
• Oversee the Donor Care team to ensure processes and protocols are in place to ensure a high quality donor care experience.
• Keep up to date with legislative and regulatory requirements and good practise across Business Services.

​GDPR & IT Coordination

• Act as the DPO for the organisation, ensuring compliance with GDPR and other relevant data protection regulations.
• Develop and maintain data protection policies and procedures, and oversee staff training on data privacy.
• Conduct regular audits to ensure data protection compliance across the organisation.
• Liaise with external IT provider to ensure the organisations IT infrastructure is secure, up to date and aligned with operational needs.
• Manage IT assets, software licenses, and support the implementation of new technologies.
• Provide IT support and training to staff as needed.

​Safeguarding Lead

• Act as the designated Safeguarding Lead for the organisation, ensuring the safety and wellbeing of all beneficiaries we work with.
• Develop, review and update safeguarding policies and procedures ensuring they are in line with best practise and legal requirements.
• Deliver safeguarding training to staff, and all associated personnel, and manage safeguarding concerns and incidents.

Policy Development and Compliance:

• Lead the development, review and updating of organisational policies and procedures, ensuring they reflect current laws, regulations and best practises.
• Ensure policies and procedures are effectively communicated and implemented across the organisation

Person Specification

Key Requirements 

• Proven experience in a similar role
• Strong knowledge of HR practices, employment law and GDPR regulations.
• Experience in Safeguarding and developing organisational policies and procedures.
• Excellent organisational, communication and interpersonal skills.
• Ability to manage multiple priorities and work under pressure.
• Strong IT skills and knowledge in Microsoft Sharepoint.

​Desirable Qualifications

• CIPD qualification or equivalent in HR management.
• Experience in a safeguarding role.

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