Head of Refugee Family Programme

Our Board and CEO are looking for an inspiring, solutions-focused, and forward-thinking leader. You will bring strong relevant experience in developing, delivering, and growing an all-age person-centred holistic programme. As an accomplished communicator, you will bring a proven track record in building and maintaining strong working relationships with a diverse range of internal and external stakeholders.

About Katherine Low Settlement  

Katherine Low Settlement is a busy, local charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.  

We run a range of our own community services to support older people and children, young people, and their families from refugee communities. We campaign for social change. We incubate and support other charities and social businesses to thrive. Each week we work with 30+ charities and community groups supporting more than 1,000 people.

Role Purpose: Lead strategic direction and operational management of KLS’ Refugee Family Programme, ensuring alignment with organizational goals, responsive service delivery, and community impact maximization.

Key Responsibilities:

• Provide clear leadership and management for KLS’ Refugee Family Programme, integrating previous projects into a cohesive, holistic approach.
• Manage programme budget and financial development, supporting fundraising efforts for sustainability.
• Lead the strategic planning and expansion of the Refugee Family Programme, enhancing community outreach, advocacy, education, mentoring, and club initiatives.
• Conduct ongoing horizon scanning and environmental analysis to identify growth opportunities and evolving community needs.
• Cultivate and sustain effective networks and partnerships to empower program participants.
• Collaborate with the Chief Operating Officer to implement robust processes and systems for continuous improvement and impactful reporting.
• Serve as a public ambassador for KLS, promoting organizational awareness and mission alignment.

Main Duties and Responsibilities:

• Provide strategic and operational leadership to ensure program excellence and alignment with organizational vision.
• Develop and recommend strategic program concepts and specifications, guiding program development through research, planning, monitoring, and evaluation.
• Ensure financial viability and sustainability of program delivery models, emphasizing quality, effectiveness, and efficiency.
• Oversee resource deployment across program teams, ensuring effective budget management and resource utilization.
• Engage actively with stakeholders to inform and shape person-centered service design.
• Build and maintain strong relationships with program beneficiaries, fostering community engagement and trust.
• Ensure program compliance with legislative requirements, good practice guidelines, and organizational policies.
• Promote a proactive culture of continuous improvement in program procedures, systems, and controls.
• Foster collaboration and partnership opportunities with external organizations to enhance program impact.
• Contribute strategically to organizational capacity building, resilience, and sustainability.
• Generate evidence of program impact, utilizing lived experience examples to support external communications and fundraising efforts.
• Collaborate with fundraising lead to develop compelling cases for support for potential funders.
• Represent the organization at external networks, forums, and events as required.
• Exemplify KLS’ values as a senior leader, promoting a positive, collaborative, and inclusive organizational culture.

Administration:

• Recruit, train, manage, and support program team members, conducting regular supervision sessions, appraisals, and training.
• Implement performance management and quality systems to evaluate program effectiveness and efficiency.
• Ensure adherence to KLS’ safeguarding policies and procedures across the program team, acting as Designated Safeguarding Lead.
• Maintain accurate and up-to-date member and project records using Salesforce.
• Manage program budget in collaboration with Senior Leadership and Finance Director, monitoring income, expenditure, and financial reporting to the Board of Trustees.
• Supervise the use of Salesforce database, ensuring data accuracy, integration with KLS’ systems, and compliance with data protection regulations.

Safeguarding:

• Embed safeguarding best practices across the program team, ensuring appropriate management and recording of safeguarding concerns.

Skills and Experience:

• Extensive leadership experience in strategic development of services for refugee communities, emphasizing education access, justice, and community integration.
• Proven ability in service planning and delivery for vulnerable groups, with a focus on children and young people.
• In-depth knowledge of refugee community issues, education rights, and barriers to access.
• Expertise in safeguarding, health & safety, and advocacy support.
• Track record in strategic resource management and stakeholder relationship building.
• Strong analytical, communication, and influencing skills.
• Financial acumen in program costing and budget management.
• Problem-solving and strategic planning capabilities with a creative approach.
• Commitment to diversity, inclusion, and social justice.

Personal Qualities:

• Self-motivated with effective leadership and a proactive attitude.
• Resilient, adaptable, and results-driven.
• Collaborative with high integrity and attention to detail.
• Passionate about social justice and education advocacy.
• Outstanding interpersonal and communication skills.
• Committed to KLS’ values and mission.

We are looking for a visionary, solutions-oriented leader with a knack for creating comprehensive, client-centric programs. If you excel in communication, stakeholder engagement, and driving growth, this role is perfect for you.

Dates

Closing Date for Applications:  21st July 2024

Interview Date: TBC End of July