Women's Service Programmes Co-Ordinator

Role Overview:

The Women’s Service Programmes Co-Ordinator will play a key role in delivering high-quality 1:1 and group social mobility programmes aligned with Baytree’s mission to support women in education and social inclusion. Working collaboratively with the Social Mobility and Education Teams, you will ensure the smooth delivery of Baytree’s services across key areas like Education, Employment, Family, Finance, and Well-Being. This role involves recruitment, participant engagement, programme administration, and supporting monitoring and evaluation to ensure programmes meet quality standards.

Key Responsibilities:

Please review full job description and person specification attached for all details. 

Recruitment and Onboarding

• Create materials to promote Women’s Service programmes and manage programme marketing.
• Manage inbound referrals and conduct initial calls to understand participants’ needs and goals.
• Maintain waiting lists and manage onboarding data in line with confidentiality policies.

Participant Relationships

• Act as the first point of contact for participants, ensuring effective communication on programme details such as timetabling and attendance.
• Provide clear and concise information about Baytree’s services and support participants in accessing appropriate programmes.

Programme Timetabling & Administration

• Develop termly timetables in collaboration with the team based on participant needs and feedback.
• Accurately enter participant and programme data into relevant systems and manage programme registers.
• Contribute to monitoring and evaluation by gathering feedback and reporting on outcomes.

General Support

• Work collaboratively with the Women’s Service team on programme development, materials, and readiness for external reviews.
• Attend team meetings, one-to-ones, and contribute to Baytree’s continuous improvement efforts.

Standards and Quality

• Ensure implementation of best practice to safeguard children, young people, and vulnerable adults.
• Adhere to Baytree’s Equality, Diversity & Inclusion policies, Health & Safety guidelines, and other internal procedures.
• Maintain confidentiality, professionalism, and demonstrate Baytree’s core values: Love & Respect, Person-Centred, Safe & Welcoming, Professional & Trustworthy, and Collaborative & Positive.

Person Specification:

Experience

• Customer-facing experience (Essential)
• Experience in marketing/promoting programmes (Desirable)
• Strong relationship-building and community engagement experience (Essential)
• Experience working in the voluntary/community sector or education settings (Desirable)
• Proficiency in Microsoft Office & Canva or similar design tools (Essential)
• Data entry and information management experience (Essential)
• Experience working with minority or marginalised groups (Essential)

Skills & Knowledge

• Understanding of barriers facing migrant and low-income women (Essential)
• Strong organisational skills and ability to prioritise workload (Essential)
• Excellent communication (written & verbal) and interpersonal skills (Essential)
• Non-judgemental, patient, and empathetic approach (Essential)
• Ability to maintain confidentiality and data security (Essential)

Competencies/Behaviours

• Understanding of organisational objectives and priorities (Essential)
• Ability to make effective decisions and support continuous improvement (Essential)
• Strong team player, capable of building effective internal and external partnerships (Essential)
• Commitment to delivering a high-quality service and meeting deadlines (Essential)