Programme Administrative Assistant

About the Role

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation and displacement, in the occupied Palestinian territory and Palestinian refugee camps of Lebanon.

This role is to support the development of MAP’s programmes to achieve greater coherence and maximum impact in meeting health needs. 

About You

The successful candidate will have experience of effective, accurate, and timely administration, be highly organized, responsible and flexible; ability to maintain responsibility for multiple administration tasks in a fast-paced work environment. Experience of working on client/volunteer databases and maintaining client records. Experience of writing letters of support and minutes of meetings. Knowledge of the political and conflict situation in the occupied Palestinian territory. Previous experience working in INGOs/humanitarian organisations is desirable; and excellent writing skills in English.

Duties and key responsibilities 

Administrative support for regular medical missions

• Support the coordination of MAP’s regular Emergency Medical Teams (EMTs) which provide medical support to health facilities in the region.
• Support the Programme Support Officer to manager MAP’s network of volunteer health specialists. This includes scheduling and recruiting new volunteers and conducting background checks, arranging briefing calls, ensuring all required documentation is collected, accurately recorded.
• Monitoring the Programmes Team shared inbox, responding to enquiries from potential new volunteers, and logging data.
• Working closely with MAP’s UK Logistics and Procurement Officer for volunteers’ flights, orders supplies; writing letters of support
• Supporting the maintenance of MAP’s medical volunteer database.
• Provide logistical and administrative support for the Institutional, MEAL and Safety & Security functions within the UK Programmes Team.
• Schedule and coordinate meetings, ensuring team calendars are up-to-date, and minuting  programme meetings.
• Maintain key project tracking documents and project files.
• Provide any other administrative support to the Programmes team.

PERSON SPECIFICATION

Knowledge / Experience

• · Experience with administration within programme and healthcare
• · Ability to maintain responsibility for multiple administration tasks in a fast-paced work environment
• · Understanding of humanitarian and international development
• · Experience of with client/volunteer databases and record management
• · Experience drafting letters of support and minuting meetings
• · Knowledge of the political and conflict situation in the occupied Palestinian territory
• · Previous experience working in INGOs/humanitarian organisations is desirable; and health related                programme experience is desirable

Skills 

• · Excellent verbal and written communication skills in English and  Arabic is desirable.
• · Attention to detail, organisational and problem-solving skills and the ability to work independently and             under pressure.
• · Organisational skills to manage programme processes across multiple regions.
• · Flexibility and adaptability to handle competing priorities in dynamic environments.

Personal attributes and other requirements 

• · Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.
• · Commitment to anti-discriminatory practice and equal opportunities.
• · Commitment to upholding the rights of people facing disadvantage and discrimination.
• · Commitment to MAP’s values of Solidarity, Impact,  Dignity and Integrity
• · An ability to apply awareness of diversity issues to all work areas.
• · Able to work flexibly in emergencies.
• · Attention to detail, organisational and problem-solving skills, and the ability to work independently and              under pressure.
• · A commitment to MAP’s vision, mission and values and a passion for improving the health and dignity of          Palestinians.
• · Work collaboratively with others in all aspects of our work.
• · Abide by organisational policies, codes of conduct, practices and values of Solidarity, Impact, Dignity               andIntegrity.
• · Treat with confidentiality any data or sensitive information about individuals, organisations, clients and               employees at MAP.