Head of Enabling Services

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.Job Title: Head of Enabling Services

Location:  Pathway Project Lichfield Office Based

Salary: £ 30,000- 33,000  

Hours of Work: 37.5 Hours per week 9am x 5pm

Responsible to:  Chief Executive Officer (CEO)

Responsible for: Fundraising and outreach, data, volunteers and general office team

Direct Reports:  4

This role is open to women only

 

About Pathway Project

We are a domestic and sexual abuse service based in Lichfield & Tamworth, Staffordshire.

We offer a range of support services and run two refuges in confidential locations.

We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear.

Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year.

We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice.

We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and care to all who need us.

Pathway Project believes in working as a cohesive team and are service user led.

Our helpline is access to all and is open 24 hours a day, 365 days a year.

 

Why work for us?

Pathway Project is an inspiring  place to be, we are a charity with big ambitions and huge energy.

We are currently evolving a bold new strategy and a passion  for excellence in service delivery.

Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans.

It’s a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey.

We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority  or under-represented groups.

 

We offer the following benefits:

• 25 days paid leave plus statutory holidays (pro rata)
• A competitive pension scheme
• Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families

 

We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role.

JOB SUMMARY

Taking overall responsibility for the office-based functions that enable Pathway Project to undertake client facing work, she will provide direct line management for the Pathway Project Data analyst, Fundraising, Office administration and Awareness teams.  She will be responsible for the delivery of high-quality support to the volunteers who choose to support our Charity whilst ensuring staff and volunteers are well trained to deliver their roles to the best of their ability.

She will collaborate with colleagues to drive the fundraising potential through networking and links within the local community whilst capitalising on all donations of goods, time and funds.

She will support the CEO in her leadership and development of the organisation. She will be expected to demonstrate the Charity’s values by working positively as part of a team, delivering vital high-quality support services and creating a working culture where all are valued and encouraged. 

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

 

DUTIES OF POST

1.    STRATEGY, PLANNING AND CONTROL  

a.    To contribute to the setting of long-term Objectives, along with the CEO & Board.

b.    To contribute to and implement the volunteer strategy to ensure the Charity is offering quality volunteering experiences.

c.     To contribute to and implement the outreach and fundraising strategic plan to ensure the Charity is optimising fundraising.

d.    To support the Charity to operate to best practice standards, adhering to regulatory and financial controls. Highlighting to the CEO risk which could cause harm to the ongoing operation of the Charity.

e.     Ensure Pathway Project reports to funders are accurate, timely and all reporting is aligned to funder requests.  

f.      To contribute to and implement the training strategy to ensure the Charity is offering quality staff and volunteer training and development.

 

2.    FINANCIAL MANAGEMENT 

a.    To manage a budget for volunteers and fundraising ensuring return on investment can be quantified and resources are capitalised on.

b.    To provide financial oversight on proposed fundraising activities or projects, including consideration on cost, ROI and income source where applicable.

c.     To efficiently manage and procure goods that will create and generate income and report on the ROI for these goods.

d.    To manage the recording of all donations of goods, services or products and ensure accurate reporting of donation usage.

e.    To support the CEO in the sourcing of funding opportunities and complete any required applications and data returns as per funding guidelines.

 

3.       GOVERNANCE & REPORTING 

a.    To work with the CEO to produce reporting to the Trustee board that shows an accurate reflection of the charity’s performance.

b.    To support in the development of a suite of monthly reporting for the Charity to funders.

c.     To ensure funder and grant maker reporting is submitted efficiently and accurately in a timely manner as per the funder’s requirements.

d.    To maintain up to date policies and procedures in respect to your areas of business.

e.    To provide support and guidance to the CEO in all aspects of enabling services.

f.      To ensure accurate record keeping and data security.

 

4.    LEADERSHIP 

a.    To provide role model leadership to the Pathway Project, embodying the charity’s values and behaviours.

b.    To provide continuous development to, and performance management of the team, ensuring the highest standards are delivered.

c.     To work with the team, CEO and Board to provide a safe, and motivating work environment.

d.    To provide line management to all staff within enabling services including the data team, fundraising and administrative teams. 

e.    To ensure monthly supervisions are completed for all staff and volunteers

f.      To provide direct specialist advice and support to line managers who supervise volunteers or student placements.

 

5.    COMMUNITY ENGAGEMENT

a.    To support Pathway Project in the maintenance and development of community links and fundraising opportunities.

b.    To lead the community engagement and fundraising team to deliver the funding strategy and to create a pipeline that supports the charity to generate income through community-based fundraising, grants, donations and activities.

c.     To deliver income generation through the development of a Community Fundraising Group supported by volunteers.

d.    To support Pathway Project CEO, managers and Community Engagement Team with driving Pathway Projects social media agenda in order to build community support.

e.    To lead the community engagement team to create strong links within the community

f.      To attend meetings in the community as and when appropriate. including out of normal office hours if necessary

 

6.    GENERAL MANAGEMENT AND ADMINISTRATION

a.    To arrange enabling services team or wider staff meetings.

b.    To ensure volunteers are recruited and inducted into their new roles effectively with formal role profiles.

c.     To ensure there is a formal CPD route for volunteers and we offer the right training at the right time.

d.    To ensure there is a formal training plan for staff who supervise volunteers so that every volunteer gets a fantastic experience at Pathway Project.

e.    To ensure a record of staff training is maintained and training opportunities are explored regularly.

f.      To ensure the volunteer policy and all procedures remain up to date and fit for purpose.

g.    To participate in the on-call management rota for accommodation support when covering for staff absence or sickness.

h.    To help support the continued use and development of OnTrack case management and database system throughout Pathway Project to ensure the system generates the data that we need to evidence performance.

i.      To ensure the safe operation of general office services at the Hope Centre.

j.      To deputise for the CEO where required, alongside other management.

 

7.    OTHER DUTIES

a.    To participate and contribute as a senior member of staff towards the development of the Pathway Project.

b.    To attend and participate in all relevant meetings, including feeding back to management and trustee meetings and the AGM.

c.     To represent Pathway Project and the work it does with external agencies, including written reports and presentations.

d.    Carrying out any other task that may be required from time to time in the interests of the effective administration and development of the project, including participating in training and delivering presentations.

e.    Ensure that all responsibilities are undertaken in an effective, ethical, and appropriate manner, meeting the standards of Pathway Project. 

f.      Maintain effective networks with all principal supporters and stakeholders.  To actively seek opportunities to expand and promote the role of Pathway within the local community. 

g.     Undertake any other duties that may reasonably be required from time to time. 

 

Person Specification

Essential

Demonstrable experience of working in the domestic abuse charity sector and expert knowledge of the domestic abuse sector.

Experience in managing teams at a high level with strong team building and leadership skills.

An understanding of compliance, quality assurance  and continual service improvement.

Excellent written skills, with experience of writing reports, guidance or briefings specifically for Trustees or Director boards.

Excellent administrative, organisational and time management skills, with demonstrable experience working in a fast-paced environment with competing deadlines.

Experience of working in an environment with confidential data

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

The ability to lead teams to demonstrate excellent customer service  delivery for all stakeholders, clients and partners.

Understanding and experience of partnership working in a multi-agency, multi-disciplinary setting

Ability to use your initiative and judgment in dealing with colleagues, partner agencies or trustees without direct supervision

Experience of working with and developing teams of volunteers

An understanding that in small charities we often “roll up our sleeves” and support other areas to reach a team objective.

 

 

 

 

An understanding of and a commitment to equal opportunities in employment and in-service delivery.

 

 Desirable

Experience of or a good understanding of funders, reporting structures and the expectations placed on charities by funders.

Strong and confident networker who builds effective relationships.

Experience of working to and with budgets and managing budgets to ensure best value for money.

The ability to write  impactful, clear and concise  applications for bids, grants, trusts and foundations.

A desire to be part of a process to develop better responses to domestic abuse and evidence of a commitment to this area.

This job description may be subject to review and amendment.  The post holder will be expected to be flexible in her development of the job, and will participate fully, where possible, in all discussions about the nature of her work and the tasks involved.

 

 

The post holder must have a commitment to the aims of Pathway Project and uphold all agreed policies and procedures.

 

 

This post is open to women only  under the Equality Act 2010 pursuant to Schedule 9, Part 1.  We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability.

 

Applications must be completed and submitted by

5pm on Monday 27th January 2025

Interview date will be Friday 21st February 2025  by invite only

Please complete the online application form found here and email a copy of your CV and a supporting statement covering letter