Operations Administrator

Operations Administrator 

Job titleOperations Administrator PurposeTo support the Operations, IT, HR and Security Management functions of the organisationResponsible toAssociate Director, Finance and Operations Responsible forN/A Working withAssociate Director, Finance and Operations, HR and other RedR UK Programmes staff, colleagues in other departments and stakeholders as necessary.
LocationLondon, UK, Hybrid with at least 2 days from officePostFull timePeriodPermanent, opportunities for career progression Grade1.1SalaryGBP 25,937

RedR UK and the work we do   

RedR UK is an international NGO and learning provider that develops capacity and supports aid workers, organisations, and communities to prepare for and respond effectively to crises within humanitarian, development, and peacebuilding contexts. Our work builds resilience, primarily in low and lower middle-income countries worldwide. We have 40 years’ experience responding to natural and manmade disasters.  

We are an HPass Certified Learning Provider, meaning we meet the Humanitarian Learning Standards. RedR UK is committed to the Humanitarian Charter, the Code of Conduct for the International Red Cross & Red Crescent Movement and NGOs in Disaster Relief and the Core Humanitarian Standard. 

RedR UK has offices in London and Amman and maintains a large pool of highly qualified trainers and experts who go through a rigorous certification and selection process. Our work is overseen and supported by a Board of Trustees with wide experience, in the humanitarian sector and other fields. RedR is a Membership organisation with a global network of 1,800 Members, all of whom are experienced humanitarian professionals.  

We are also part of RedR International, an international federation of organisations that share a common vision and mission. The federation’s vision is a world in which sufficient competent and committed personnel are available and responding to humanitarian needs. Members include RedR UK, RedR Australia, RedR India, RedR Malaysia and RedR Indonesia. 

RedR UK is committed to a strong, positive culture, with benefits for staff and those with whom we work. Our culture is also important to us in terms of our ethic of humanitarian impartiality and neutrality and our compliance with the Core Humanitarian Standard (CHS) and other professional codes of conduct. 

Our values are vitally important to us as individuals, teams and to RedR UK as a whole. We are committed to a continuous process of strengthening our culture, maintaining the high standards required to work together effectively, and delivering first class advice and service to those with whom we work. 

ABOUT THIS ROLE 

We are looking for a passionate and self-motivated individual to join our Operations Team. In this role, you will report directly to the Associate Director of Finance & Operations and contribute to the efficient oversight of our operational and administrative functions on a daily basis. Demonstrating exceptional time management and organisational capabilities, you will exhibit the capacity to produce high-quality work, even in demanding situations. Your attention to detail will be paramount, allowing you to navigate multiple priorities successfully while fostering clear communication within the team. 

JOB DESCRIPTION 

MAIN DUTIES, RESPONSIBILITIES and ACCOUNTABILITIES: 

• Provide administrative support to the Operations, IT, HR and Security Management functions of the organisation, supporting a positive and healthy working culture across the organisation.   

• Identify opportunities for process improvement within the Operations, IT, HR and Security Management functions.  

• Support our organisational systems, from Office 365 to Salesforce, ensuring the organisation becomes more efficient and effective in how it works.   

• Maintain accurate operational records using organisational systems and support colleagues on maintaining clear and updated records, ensuring data integrity and accessibility. 

• Support the update, roll-out and dissemination of our organisational policies and procedures. 

• Support a range of office, legal and administrative tasks as necessary, coordinating suppliers, contracts and organisational subscriptions. 

• Act as first port of call for all external communications, including general email, post and telephone enquiries, as well as communication with external suppliers, in a timely and professional manner.   

• Leads the logistics & IT arrangements of internal meetings (All Hands Meetings, Quarterly Team meetings, Board meetings, and others) under guidance.  

• Tracks and reports on operational & CEO-related expenditures under guidance.   

• Supports in any other task as required by their line manager, CEO or board members. 

PERSON SPECIFICATION 

ESSENTIAL 

• Administrative skills – Systematic and efficient administrative skills, including an ability to prioritise, manage and complete a variety of tasks against multiple deadlines with attention to detail to the highest quality and within deadlines, and track information and progress.  

• Prioritisation & Deadline Management: Proficiently prioritising tasks and managing deadlines to ensure timely completion of assigned responsibilities. 

• Use of technology – familiarity with Microsoft Office package, especially SharePoint, Teams, Word, Excel and Power Point;  

• Work planning – Effective workload management skills and ability to use initiative to solve problems. Ability to track the progress of deliverables and activities and flag up underperformance.   

• Team player – Experience of working successfully within a team environment and of building relationships with various teams. 

• Communication – Good interpersonal communication skills and self-awareness, able to communicate with colleagues and other stakeholders from diverse cultural backgrounds. Excellent writing skills. 

• Attention to Detail- Exceptional attention to detail encompassing meticulous oversight of documentation, compliance, and resource management to ensure operational precision, efficiency, and proactive problem-solving. 

DESIRABLE 

• Understanding of the humanitarian sector – General understanding of humanitarian practices and principles, and a demonstrated commitment to our humanitarian mission and values.  

• Analytical Skills – Analytical skills with the ability to accurately record and extract data. 

• Knowledge of Salesforce or similar CRM systems, knowledge of MS Planner or similar project management systems; 

• Experience in event planning and management. 

How to apply:

Email a CV and a cover letter demonstrating your reasons for applying and suitability for the role. Please note that hiring will be on rolling basis with closing date (10th January 2025).