STEP Team Manager

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to refugees in the UK.  

STEP aims to improve integration for refugees through a targeted employment programme that addresses the complex barriers refugees face in preparing for, and ultimately finding, work in the UK. We support all refugees, regardless of their proximity to the labour market, to develop the skills and identify the opportunities they need to secure sustainable employment. Our work now includes specific programming for women refugees, Afghan nationals, Ukrainians and those who have come through the asylum system.

We now have an exciting opportunity for a Team Manager to oversee a team of Employment Advisors who provide support to refugees in the UK, assisting them in accessing job opportunities, education, and training. 

This role can be remote or hybrid - South West location would be an advantage but is not essential.

You will be responsible for:

• Providing effective leadership, guidance, and support to a team of Employment Advisors 
• Monitoring and management of workflow for STEP Employment Advisors  
• Provide ongoing coaching and mentoring to enhance the performance and professional growth of team members. 
• Quality assurance of STEP programme delivery 
• Management of the referral process for STEP participants 
• Monitoring and reporting using a CRM to ensure all KPIs are being met

About you

We are looking for candidates who have:

• Proven experience in a supervisory or team leadership role, preferably within a refugee support or employment-related context.
• Strong understanding of the refugee context in the UK and the challenges faced in accessing jobs, education, and training. 
• Demonstrable ability to motivate, develop, and manage a team, promoting a positive and inclusive work environment. 
• Experience in outcome monitoring, data analysis, and reporting and using a CRM (Salesforce/Inform preferable)
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and stakeholders. 
• Strong organisational and problem-solving skills, with the ability to prioritise and manage multiple tasks effectively. 

​Benefits

We offer a range of benefits including:

• 23 days holiday pro rata plus bank holidays and Jewish holidays.
• Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
• Life Insurance – up to 3 times salary to nominated beneficiaries.
• Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
• Enhanced maternity & paternity pay.
• Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
• Season ticket / travel to work loan.
• Cycle to Work Scheme.
• On Friday the office closes at 3pm.
• We encourage flexible working and offer a range of flexible working options.

Equality, Diversity and Inclusion

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role. You don’t need to be Jewish to work for us, but you must share our desire to assist those who need help based on their vulnerability, not their identity, recognising the dignity and potential of all people.

To apply

Please upload your CV and a cover letter which outlines why this role appeals to you and how you meet the criteria in the person specification. 

Interviews will be held week commencing 13th January 2025