Technology Training and Support Analyst

About the role

The IT Operations team is essential to our organisation, empowering staff and volunteers with the technology skills needed to advance our human rights mission. As a Technology Training and Support Analyst, you will develop and deliver engaging technology training programs, create user-friendly materials, and provide first and second-line technical support. You will collaborate with various teams to enhance technology adoption across the organisation, ensuring our people are equipped to make the most of our digital tools.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have experience in developing and delivering technology training programs and workshops, tailoring content to various skill levels and creating comprehensive training materials like user guides and e-learning content.
• You possess strong technical support skills, with proven experience in providing 1st and 2nd line support, troubleshooting hardware, software, and network issues to ensure timely resolution and minimal disruption.
• You excel in communication and stakeholder engagement, building strong relationships across departments, effectively conveying technical concepts to non-technical audiences, and promoting technology awareness and adoption.
• You are proactive in continuous improvement, always looking for opportunities to enhance training and support services, leveraging new methodologies, and fostering a culture of continuous learning.
• You collaborate and positively contribute to an inclusive culture.

Our commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be actively anti-racist. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days of annual leave (29 after five years), plus bank holidays (pro-rated for part-time) and 3 wellbeing days. Employee pension contributions of 2-5% are matched at 6-9%, and we offer 6 months full pay for family leave. We support flexible working arrangements such as compressed hours and job shares.

Apply for this role

This vacancy may close earlier than the stated deadline if a high volume of applications is received (if you have started an application in our portal, you will still have the opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background and people with a disability to help us achieve a balanced representation in our workforce.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If you prefer to apply in a different format or require adjustments during the process, please get in touch. To support all candidates to perform their best at the interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion, and hybrid working.