Patrons Coordinator

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

As a charity, we could not maintain our reputation, the range of our work, or our digital presence, without the support of our business partners, sponsors, philanthropists and members. The Development and Advocacy Department is seeking to recruit a Patrons Coordinator on a part time basis who will work with the team to provide an efficient ticketing and customer service to all Patrons by telephone, email and post, ensuring that all Patrons ticketing requirements are met. They will also ensure related records are processed, recorded and fulfilled accurately within the department`s quality of service and compliance standards.

The ideal candidate will be committed to providing excellent customer service with a consistent high level of customer care and responsiveness. They will also have high attention to detail, and the ability to prioritise tasks, especially given this is a part time position. They will be able to demonstrate:

• Solid experience in a customer facing environment
• Experience in a membership organisation and/or Box office environment (not essential but highly desirable)
• Understanding of legacy giving and administration (desirable)
• Experience of databases and MS Office (Access, Word and Excel); some working knowledge of Tessitura or other CRM systems or ability to learn

A working knowledge of our arts forms is not a pre-requisite but the ability to get up to speed on RBO membership products and services quickly is.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

Closing date for applications: 8am, Monday 6th January 2025

Applicants must have work authorisation for the UK. No agencies.