Customer Services and Central Administration Officer

London (Hybrid)
Up to £25791 per annum
Permanent
Job description

Do you have experience with financial administration such as processing donations? We have an Exciting Opportunity to join a leading UK Charity as Customer Services & Administration Officer!

We are currently seeking a dedicated individual to fill the role of Customer Services and Central Administration Officer for a UK leading charity. In this position, you will play a pivotal role in enhancing engagement within a specific community and providing vital support to the charity's valued donors.

Benefits:
* Flexible and Smart Working: Opportunity for remote work and flexibility in establishing a smart working schedule that aligns with both personal and organisational needs.
* Volunteering Time Off: Time off granted for volunteering activities.
* Annual Leave: Generous 38 days of annual leave, inclusive of bank holidays, with the option to buy and sell leave days.
* Discounted Season Ticket: Discounted travel pass for commuting purposes.
* Personal development plan - with a wide range of training opportunities
* Yearly Internal Apprenticeships
* Pension Scheme: Participation in the pension scheme, among some fantastic other benefits.

About the Role:
As the Customer Services and Central Administration Officer, you will play a pivotal role in delivering exceptional service to community members while ensuring that the charity's donors receive the necessary support. Collaborating within a dynamic team, your responsibilities will include providing top-notch customer service and assistance to supporters, volunteers, groups, and members.

The successful candidate will have:
* Experience of managing, maintaining, and developing customer relationships
* Experience of working within a customer service environment
* Experience of writing relationship building communications
* Experience of dealing with and responding to multi-channel communications including phone, email, face to face and social media

If this opportunity is of interest, please get in touch to discuss further. We would be happy to share a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Posted by
TPP Recruitment View profile Organisation type Recruitment Agency Company size 0
Posted on: 11 December 2024
Closing date: 08 January 2025 at 14:25
Job ref: J81662GH
Tags: Administration