Fundraising Administrator

Ataxia UK

‘Ataxia’ is an umbrella term for a group of neurological disorders that affect balance, coordination and speech. A serious but rare condition thought to affect 12,000 adults and around 500 children in the UK. We provide advocacy and support those affected. We are actively involved as the patient voice for the first USA approved drug for the condition.

Location

Hybrid working is offered to all staff. All full time staff should come into the office a minumum of two days per week. Our office is based in Highgate, London.

Annual leave and benefits

• 25 days annual leave pro rata rising by one day per year to 30 days 
• 5% contribution to a personal pension plan 
• Employee assistance scheme 
• Comprehensive flexible working policy 
• Season ticket loan available 
• Bike-2-Work Scheme 
• Accredited Living Wage Employer 
• Birthdays off 
• 24/7 Employee Assistance Programme

Job Description

The Fundraising Administrator will support the Community and Events Fundraising Manager in delivering Ataxia UK’s broad range of community and events fundraising activities. The primary focus of the role is providing administrative support to the team and supporting fundraisers and supporters, making sure they are effectively and appropriately stewarded, and their contribution recognised.

With more medical research being conducted into the ataxias than ever before, we need to ensure our fundraising is maintained and revenue income further developed to enable us to find a cure for this life-limiting condition. This post will have significant impact in delivering our national and community-based initiatives.

Principal Responsibilities:

• Perform essential fundraising administration as directed, including:
  • Writing thank you letters
  • Importing and exporting multiple data sets to Raiser’s Edge NXT (our database)
  • Updating individual’s information on our systems including Raiser’s Edge NXT.
  • Coding and recording of donations.
  • Responding to supporters.
• Assist the Events and Community Manager in supporting fundraisers undertaking challenge events and community fundraising.
• Assist the Individual Giving Manager with administrative tasks as directed.
• Communicating with supporters through a range of channels including social media, email, face to face and over the phone.
• Handle incoming enquiries regarding fundraising events, advising supporters about fundraising ideas, rules, regulations and insurance.
• Manage Fundraising email inbox.
• Processing orders for merchandise – managing the online shop
• Gather and provide fundraising information, articles and photographs and writing copy for a range of media including ‘The Ataxia Magazine’, E-Newsletter, social media posts and maintaining the fundraising website pages.
• Work closely with the finance team to ensure that money coming into the charity can be identified and coded accurately, including uploading information to our database, Raiser’s Edge NXT.
• Complete ad-hoc tasks as and when required to support the wider team.

General:

• Attend staff meetings.
• Attend supervision.
• Undertake professional development and training.
• Attend events across the country including some evening and weekend work. All staff must also attend our annual conference and you may be required to present.
• In all areas of work ensure that due attention is given to legal and compliance issues such as health and safety, data protection and risk management.
• Share essential office administration duties as required.

Note:

This job description sets out the duties of the post at the time it was drawn up. Such duties may vary from time to time without changing the general character of the duties or the level of responsibility entailed. Such variations are a common occurrence and cannot themselves justify a reconsideration of the grading of the post. Ataxia UK reserves the right to update the Job Description from time to time to reflect these changes in or to the post after consultation about any proposed changes.

Person Specification

(when applying, please use your covering letter to demonstrate how you meet these criteria):

Essential:

• Strong interpersonal skills. Able to develop professional and effective relationships with colleagues, partners and supporters.
• Competent in MS Word, Excel and Outlook
• An interest in and enthusiasm for working within the voluntary sector.
• Trustworthy and reliable; discretion in handling sensitive information.
• An interest in developing a career in Fundraising or Marketing.
• Willingness to learn new skills.
• Excellent time management skills.
• Understanding of project management processes.
• Attention to detail.
• Commitment to working with people with ataxia.
• A self-starter who can work well on their own initiative and prioritise their own workload & priorities.
• Commitment to equal opportunities.
• Support for the ethical use of animals in medical research and human embryonic stem cell research.

Desirable:

• Experience of working in the voluntary sector (paid or unpaid).
• Knowledge and understanding of the barriers faced by people with a disability.
• Raiser’s Edge NXT experience.
• Social media copy & content creation & design