ICT Support Volunteer

Citizens Advice Sheffield are seeking ICT Support Volunteers

This is an exciting opportunity to join one of the country’s largest Citizens Advice delivering advice and advocacy services to over 27,000 people a year. We deliver services by phone, digitally and face to face, from multiple locations, to some of Sheffield’s most vulnerable communities. 

Our ICT Support Volunteers assist our ICT Team to support our advisers and advocates to deliver services efficiently and securely.  Typical tasks might include setting up devices, troubleshooting, supporting the rollout of software and hardware, or supporting  staff to understand cyber security or how to use particular software.  The team is always busy, and your actual duties can be flexible to suit your experience, skills and availability.

Training for this role can be tailored to the individual, and built up over time.  Our ICT Team will introduce you to our systems and software.  We will also support you to complete an online ICT Technician qualification, and potentially a Google Workspace Administration course.  You’ll need to make a commitment to regular attendance in our city centre office. 

This role will suit you if you’re considering developing a career in ICT.  You’ll gain recognised qualifications as well as experience.   Equally, if you’re at the other end of your career and have an aptitude for ICT issues, this would also suit you.

Visit our website to find out more