Operations and Services Manager

Are you an experienced operations leader looking to make a real difference in people's lives? Relate Mid & East Surrey, the trusted name in relationship support across the region, is searching for an Operations and Services Manager to oversee the day-to-day running of our impactful charity.

Why Join Us?
At Relate, we know that healthy relationships—whether with family, partners, friends, or colleagues—are the cornerstone of wellbeing. That’s why we’re dedicated to helping individuals, couples, young people and families improve their relationships through expert counselling and mediation.

As an independent charity, we deliver over 5,000 hours of high-quality support annually to people of all ages. With two centres (Epsom and Reigate), a charity shop, and active partnerships with local schools, we’re deeply embedded in our community.

Our team is the heart of our success. You’ll be working alongside:

•              2 clinical supervisors

•              20 skilled counsellors

•              1 dedicated mediator

•              9 friendly receptionists

•              3 committed office staff and management

•              Teams of volunteers

About the Role
As our Operations and Services Manager, you’ll play a pivotal role in ensuring our services run smoothly and effectively. This senior position requires a hands-on leader with a knack for problem-solving, a passion for making an impact, and a collaborative approach to team management.

You’ll oversee the operational backbone of our charity, managing administrative systems, leading support staff, and coordinating our reception volunteers to deliver a seamless client experience.

What We’re Looking For

•              A proven track record in operational and administrative management, preferably in a client-focused or charitable environment.

•              Strong leadership skills to inspire and support a team of dedicated staff and volunteers.

•              A proactive, positive approach to problem-solving and day-to-day management.

•              A genuine passion for Relate’s mission to support and strengthen relationships.

What We Offer

•              The opportunity to make a real difference in your community.

•              A welcoming and collaborative team culture.

•              A varied and meaningful role in a thriving charity.

This is a part-time role for 25 hours per week, working across both our Epsom and Reigate centres, and some home working.

Salary £22,857 -  £25,000 per annum, depending on skills on experience (based on a full-time salary of £32,000 - £35,000)

This post is subject to a Standard DBS (Disclosure & Barring Service) Check.

Closing date - 19th January 2025