Supporter Relations Officer

We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 23 rehoming centres. The Role of the Supporter Relations Officer is primarily to promote the work of Dogs Trust to key audience groups. They provide first-class customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.

About this job:

As Supporter Relations Officer, you’ll:

• Promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly.
• Provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.
• Spending time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups.
• Organise supporter events and tours at the rehoming centres throughout the year.
• Organise and attend events with the Dogs Trust Village.

About you:

The successful candidate will have experience in a public facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.

About Dogs Trust:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:

The Individual Giving department is part of the Fundraising and Marketing directorate and brings in approximately £88m per annum through regular giving, one off gifts, prize-led fundraising, community and events and legacy and in memory. They report to Regional Supporter Relations Managers and, ultimately, the Head of Community Supporter Experiences.  

What you need to know:

As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential.