COO

Prospectus is delighted to be supporting our client as they look to appoint a COO to their team to develop and strengthen their internal operational capacity and support the organisation as it continues to grow following the recent celebration of its 50th anniversary. This position is offered on 2-year fixed term contract. The role is a full-time hybrid basis with a minimum of 2 days working in the London office a week.

The organisation's listening service caters to all LGBTQIA+ communities in the UK. This is a safe space for anyone to discuss anything, including sexuality, gender identity, sexual health, and emotional well-being. Handling over 17,000 conversations each year, their services continue to be in high demand, with their network of volunteers offering a vital service to people across the country in times of need, but also providing incredible insights into the issues that impact the LGBTQIA+ community the most.

Having been largely volunteer-resourced for most of its history, our client has recognised that the charity has outgrown the ability to remain entirely volunteer-led and has sponsored a cultural shift within the organisation. Since 2021 they have been on a journey to establish a staff team and are now looking to introduce this new role as they grow throughout 2024 to a team of 11.

The COO will join the Senior Leadership Team and will drive the development and implementation of the organisation’s strategy and operational plan to support longer-term evolution and growth of the organisation and its services. This will involve focus on the organisations IT and technical infrastructure with oversight on other business and governance functions. You will review key areas of the organisations operations and identify the best ways to manage in-house and outsourced functions to ensure operations are smooth, effective, and sustainable.

The successful candidate will be a collaborative and hands-on leader professional with board experience of a wide remit of functions including IT, Finance, HR, and Facilities. You will have strong project management skills with a track record of successfully driving small to medium sized projects and co-ordinate teams of people to deliver activity. You will have excellent communication skills with the ability to engage with stakeholders at all levels and bring people along with new ideas and initiatives.

Prospectus invests in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. The charity recognise that they are currently underrepresented within the organisation from black and people of colour communities and actively encourage applicants from this group. If you have any disability and require reasonable adjustment/s to any part of the process, then please reach out to Matt Till.