Phone Volunteer

We’re the MS Society – a community of people living with MS, volunteers, scientists, campaigners, listeners, organisers, ambassadors and fundraisers. Join us today so that together we can stop MS.  

We are supported by generous individuals who donate and support our fundraising efforts; which allows us to run services and support people affected by MS.  

Every year, hundreds of people take part in sporting events to raise much needed funds for our work. Individuals spend countless hours training through snow, rain and sun to complete challenges that support our vital work. 

We aim to help these superstars throughout their training, by giving them a friendly phone call, and this is where you come in.  

We know the power of a phone call and how it can help encourage people with their training, reminding them they are not alone and who they are doing it for. We’re looking for volunteers to join us on set days to call our MS Superstars. 

What the role involves: 

• Calling our sporting fundraisers and asking: 
• How their training is going 
• How their fundraising is going and do they need any advice 
• Conveying our thanks  
• Updating an excel spreadsheet on a laptop 
• What you need for this role  
• A good phone manner and etiquette  
• Friendly tone of voice and good listening skills 
• Happy to read from a script and make notes on a laptop 

 In order to volunteer in this role, you will need to:  

• Complete an application 
• Have an informal conversation with the fundraising volunteer manager 
• Complete your Welcome and Induction Checklist in the back of your ‘Welcome Pack’ (opens in new window).  
• Complete the training listed below:   

Mandatory Training  Role specific training  Introduction to the MS Society Run through the specifics of the role, calling and note taking GDPR Training  ‘Welcome to the office’ a tour of the office and volunteering in the office 

 Additional information about our volunteering programme:  

When you volunteer with us, you join our powerful community of people  

living with MS, scientists, campaigners, listeners, organisers, ambassadors and fundraisers.  

Our shared commitments help keep our volunteering programme enjoyable, meaningful and safe for everyone.   

 Download Our Commitments here