Member Services and Allocations Coordinator

Member Services and Allocations Coordinator

Wigston, Leicester, LE18 4TP

Salary: £24414 per annum

Location: Wigston, Leicester, LE18

Hours: Full Time, 37.5 hours per week

Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more

Reporting to: Member Services Manager

FareShare Midlands is the region’s largest food redistribution charity. We take good-to-eat surplus food from the food industry and get it to our Members - frontline charities and community groups all over the Midlands. We turn an environmental problem into a social solution.

Last year we redistributed almost 5,794 tonnes of food from our warehouses in Birmingham, Leicester and Nottingham. It is sorted and stored by our dedicated teams of staff and volunteers, and then redistributed to around 800 Members including food pantries and cafes, homeless shelters and drop-in centres. These local organisations turn the food into food parcels, affordable shopping and delicious meals for people of all ages. As well as food, our Members provide vital support to families and the elderly, many of whom are facing challenging circumstances and living in poverty.

Our food reaches more than 83,000 vulnerable people every week, providing 13 million meals. At the same time, we are growing our Employability Programmes to help people gain work experience, skills and jobs.

The Role

Working within a central Membership Services team, you will ensure that food stock is allocated in a safe, timely and accurate way to optimise the service provided from each of our warehouses to our community members whilst ensuring excellent customer service with members.

Key duties and responsibilities:

· Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system

· Manage the allocations process to ensure all allocations are completed accurately and timely … working with the Warehouse Manager’s across all sites

· Adjusting existing membership - weights / frequency / day changes / fulfilments

To do this you will need to:-

· Understand how memberships and charging structures work and apply theses accordingly

· Monitor inbox for membership change emails

· Liaise with member and discuss cost incurred / saved

· Liaise with Warehouse Managers on scheduling/ capacity

· Update pipeline, calendar & schedule with member changes when a new member is scheduled

· Update Gladys (Stock management System) with information and fee

· Confirm with members via email any stock changes made

· Dealing with telephone and email enquiries effectively and with high standards of customer service

· Develop and maintain good, sustainable relationships with community food members

· Undertake other duties appropriate to the nature of the post as stipulated by your line manager

· Work in accordance with our Customer Services Charter and to communicate this to relevant parties

· Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects

Person Specification - Skills, Qualities & Experience

Essential

• Competent in IT
• Sound numeracy skills
• Exceptional planning and organising skills, including attention to detail, an ability to prioritise and meet deadlines working with own team
• Good communication skills, including a good telephone manner, with experience of customer service
• Ability to multitask, prioritise and manage time effectively, with flexible working including weekends when required
• A good knowledge of food would be desirable

Values and behaviours 

• A commitment to Equal Opportunities
• An appreciation of FareShare Midlands’ mission and vision
• Flexibility of approach and ability to work in a team
• Proven ability to develop and maintain good working relations, with both internal and external audiences
• The roleholder will be required to work flexibly.

How to Apply:

If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

All Applicants must have “Right to Work” in the UK.

Closing date for receipt of applications is Thursday 5th December 2024 at 12pm.