Administrator

We are looking for an enthusiastic and self-motivated person to provide helpful and efficient support to our service users, other stakeholders, and staff, in person; over the ‘phone and electronically. The role will involve multi-tasking and the efficient running of many of Pete’s Dragons day-to-day operational areas, encompassing reception, office, and fundraising, as well as administrative support for day-to-day services and the senior leadership team. 

Pete’s Dragons is fast growing and dynamic. To be the right fit in our team you will relish change and growth and be able to spin many plates whilst keeping a huge smile on your face! 

Main Duties and Responsibilities: 

Reporting to the Beneficiary Services Manager, the Office Administrator will be responsible for the following tasks: 

Reception   

Provide a welcoming and professional first point of contact for all callers and visitors to the Pete’s Dragons office.   

Receive queries by telephone and email, responding appropriately by providing basic information about Pete’s Dragons services; recording and referring to the appropriate team; or signposting to other services where necessary. 

Accurately maintain an electronic room booking system.   

Take responsibility for the appearance and upkeep of reception and public areas. 

Casework Administration 

Handle emails and telephone enquiries from a wide variety of stakeholders: re-directing as necessary, determining whether a response is required and responding where appropriate. 

Accept and facilitate calls for referral into our service, to be able to communicate and listen with compassion, empathy gathering essential information from people who could be experiencing a high level of distress.  To be able to remain calm whilst doing so. 

To provide basic information about the services offered by Pete’s Dragons over the telephone and face to face. 

To receive and respond appropriately to queries by recording and referring to the appropriate Pete’s Dragons services or signposting to other services where necessary, including sending out information e.g. leaflets to enquirers. 

Administration  

Undertake a range of administrative tasks including word processing, photocopying, distributing mail, filing, emailing and data input.  

Support the management team with administration as required, helping to organise meetings, and taking minutes if required. 

Fundraising 

Assisting the fundraising team in the logistics of fundraising events and coordination of volunteers.  

Dealing with and supporting enquiries from external fundraisers. 

Providing support to projects and assisting with administration involving corporate partners and sponsors. 

Organisational Responsibilities 

Work in accordance with Pete’s Dragons aims, objectives and values 

Work in accordance with all Pete’s Dragons policies and procedures. 

Work flexibly to best meet the needs of the service which may include undertaking occasional evening and weekend work. 

Be an ambassador for Pete’s Dragons 

In addition, you will be  

Personable, collaborative, and good at working both in a team and under your own initiative. 

Flexible and dynamic, with an ability to adapt and respond quickly to a fast-changing environment. 

Able to prioritise tasks and workloads to ensure that deadlines are met. 

Observant and detail orientated. 

The role is office based at Pete’s Dragons HQ in Exmouth, with occasional travel to our other locations in Plymouth, Torquay, and Barnstaple so the ability to drive, a full clean driving licence and access to a vehicle is desirable. 

A DBS check will be required for this role.