Head of Volunteering and Operations

Operating at the heart of Volunteer Centre Kensington & Chelsea, this role is about leading a team and implementing and maintaining systems that enable us to support more people to change their lives, and the lives of those around them, for the better. It is also an opportunity for a committed person to build the capabilities needed for effective leadership in a supportive environment.

You will take responsibility for our volunteering brokerage and development work (along with our one-off and easy-access volunteering activities) and the staff who deliver it, and for enabling our target audiences to understand and value our work, supported by our Communications Officer. You will take responsibility for the quality of our HR, Data Protection, Health & Safety, and Safeguarding practice, managing our Finance and Operations Coordinator to administer those areas day to day. You'll work from our offices the majority of the time, and we have a flexible working policy that facilitates working from home and other options, too.

Working alongside our Chief Executive will provide you with opportunities to build expertise beyond your core responsibilities, as your time and interests allow - in monitoring, evaluation & learning, policy and practice, fundraising, financial planning and strategic management.

This role is ideal for someone with a track-record in service management who is keen to develop their capabilities as a leader. A successful candidate will need to show that they can:

• demonstrate expertise in the theory and practice of volunteering
• lead a team and oversee multiple work-streams efficiently and effectively
• get results via one-to-one work with volunteers, organisations and colleagues
• help the Volunteer Centre have a greater impact by analysing and improving our performance in areas like HR, Data Protection, Health & Safety, and Safeguarding

We want you to contribute to nurturing our positive culture - to be a place that both our team and our clients want to be, that develops and mobilises people’s capabilities in the context of relationships of care and respect, for their benefit and that of everyone in the borough. 

As Head of Volunteering and Operations you will combine hands-on support with guidance and advice to your team; an eye for detail with the ability to see the bigger picture. Comfortable working with volunteers and the organisations that host them, you will develop relationships with new client groups, enable current relationships to deepen and grow, improve systems and processes, and contribute to ensuring that VCKC continues to be recognised for its excellence by a wide range of audiences.

If this sounds like you - we would love to hear from you! 

Closing date: 26 November 2024

Interview date: 6 December 2024