LGBTQ+ Services Administrator

This is an exciting and engaging job opportunity to join elop’s dedicated and enthusiastic team. You will be supporting us to continue to save lives and improve mental health for LGBTQ+ community members through ensuring the smooth administration of elop's counselling, mental health and other services. 

As Services Administrator you will have a key role and direct responsibility for the administration of our counselling and mental health services, training and education services, and general office and organisational administrative duties.  This will include:

·         responding to enquirers & information requests, and sign-posting callers to relevant staff

·         receiving and processing service referrals and training applications

·         taking and processing service and training bookings, and administering associated payments

·         liaising with staff, volunteers, service users, clients, students, professionals

·         maintaining central office and service files, data records, inputting and collating data

·         assisting with service promotion

·         administration of volunteer and student recruitment

·         supporting admin volunteers

·         contributing to staffing front of house/ reception

·         maintaining administration of central office systems and associated facilities

·         minute taking at varied service and team meetings

·         contributing to service and training monitoring and evaluation

You will work with the Senior Management Team to ensure and maintain well administered, organised, efficient, and smooth-running services, systems, office and centre environment.

You will be well supported with an in-depth induction, regular line management supervision, and additional reflective practice opportunity as required.

Ordinarily, this is an in-person/ onsite position, but will commence temporarily online via remote homebased working, whilst we relocate to our new location.