Service Development Manager

Service Development Manager (Missing Employees Service)

Part funded with support from the National Lottery Community Fund

ABOUT US

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. Working for Missing People means living our values.

It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here.

Missing People is an independent charity that relies on donations.

IMPACT YOU WILL HAVE

This role will involve designing the 'Missing Employees' service, encompassing the scoping and structuring process, becoming the subject matter expert for the charity, and developing our menu of support to be able to offer casework support and guidance to organisations and individuals affected. This will involve working directly with adults at risk who are missing or who have experience of being missing.

You will develop guidance, policy and learning and development in this new area for the charity. You will form a new pioneering service through the building of expertise in this area and will lead in delivering support to individuals and organisations when someone goes missing, providing advice, advocacy and a confidential listening ear. You will reach out to organisations and HR leads to offer training and consultancy, so they are best prepared for missing employee experiences.

KEY ACCOUNTABILITIES

Service development

• Scope requirements for the service by working with the project steering group, identifying gaps in existing service provision and working with teams across the charity.

• Work with the Head of Service Development to design the service, including structure, design capacity, resource needs, KPIs and delivery methods.

• Develop the charity's expertise around employment law regarding missing, including policy and impact of those affected.

• Work closely through co-production with families, adults who have been missing and companies who have experienced a missing colleague, seeking feedback, sharing their experiences and developing the service and tools it needs.

• Build relationships with organisations and steward them to become financial supporters of the charity.

• Work with the Business Development Team and Corporate Fundraising team to create user journeys for companies from advice to financial support to the charity.

Service delivery

• Provide confidential consultation, advice and guidance to; employers, colleagues, adults who are returning to work after being missing and family members communicating with employers.

• Proactively contact organisations when it becomes clear they have a missing employee.

• Work with organisations, providing consultation and needs assessment, so HR professionals, line managers, and colleagues are trained and have processes in place to manage ‘Missing Employee’ incidents.

ABOUT YOU

Experience should include:

• Experience of scoping, designing and structuring a new service.

• Experience of working collaboratively with a range of stakeholders – for example steering groups, service users, and cross-organisational colleagues.

• Experience of writing and designing guidance and forming new policy documents and operational guidelines.

• Experience of project management and leading change.

Abilities, Skills and Knowledge should include

• Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues.

• Skilled in delivering effective presentations and training in person and on line;

• Project management skills.

WHY WORK FOR MISSING PEOPLE?

Would you like to work for a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK? Missing People is a friendly and supportive place to work.

Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners

We offer a range of enhanced family friendly benefits. We are happy to talk about flexible working in many of our roles

Please find attached a detailed job description and person specification, a letter from the line manager and a summary of Missing People's Achievements 2023.

How to apply

Please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role.

Closing date: 23:59 on 21 November 2024. We reserve the right to close the vacancy early in the event of a very large number of applications, so Apply Now!

Interviews: 28 November 2024

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)

Job Type: Full time

Contract Type: Fixed term contract until 30th December 2025

Salary: £36,000 per annum

Benefits: Missing People is 14th on the Sunday Times “100 Best Not-for-profit Organisations to Work for” List 2019 and offers the below benefits: • 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary) * • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed

You may also have experience in the following: Team Leader, Services, Service Manager, Project Management, , Charities.

REF-217 813