Education Coordinator

This is a fantastic opportunity for someone to join our Education Team to support us in delivering high quality educational programmes. Assist with administration, customer service and events management as well as workshop delivery in schools. If you have an eye for detail, are highly self-motivated and well organised, and interested to learn and build new skills in a friendly team within a supportive culture, then we would love to hear from you. We are recuriting 2 coordinators to support  the Domestic and or the International programmes.

The Education Department manages and develops the ESU’s portfolio of education programmes. This portfolio encompasses teaching programmes, domestic and international competitions, short- and long-term interventions in schools and external educational organisations, continual professional development opportunities for teachers, awards and scholarships. All of which are focused on giving young people the speaking & listening skills and the cross-cultural understanding they need to thrive.

The main purpose of the role is to carry out and assist in the administration and day to day running of the ESU’s educational programmes, communicating with internal and external stakeholders, and managing delivery staff to ensure collective goals and objectives are reached.

Responsibilities and Expectations 

• Support with the smooth running and delivery of ESU Education’s domestic & international programmes as needed. 

• Be the first respondent to incoming calls and emails from educators, ESU partners and the general public, providing timely and professional responses to all enquiries. 

• Manage ESU spreadsheets and data across various Excel and our CRM system to ensure clean and accurate data collection and collation. 

• As needed, support with the development and improvement of education resources 

• Liaise with the ESU’s Accounts Department regarding invoicing, delivery staff pay and expenses. 

• Maintain accurate records of all bookings, delivery staff status, schools, public feedback and other relevant information. 

• To support the delivery of workshops in schools, undertaking training to ensure delivery and teaching matches ESU standards. 

• Where appropriate source venues, confirm catering arrangements and other operational requirements regarding Education events. 

• Assist the department in ad-hoc admin work as needed such as printing 

• Participate in call-rounds as part of the department’s sales and onboarding efforts 

• Co-ordinate the collection of process evaluation & impact data. 

• To work or travel over occasional evenings and weekends as directed by line manager, with time off in lieu.  

• On occasion, support young people during workshops, residential programmes and competition events to ensure these key beneficiaries are supported throughout their engagement with the ESU. 

Skills and Experience   

 Essential:  

• Strong knowledge of the UK educational system.   

• An understanding of the nature and importance of the ESU’s charitable work within educational contexts and a strong commitment to increasing the impact of the organisation’s work.  

• Experience in an administrative role would be a significant advantage.  

• Excellent word processing and data management skills and capability in Microsoft Office.  

• Excellent verbal and written communication skills.   

• Good interpersonal skills.  

• Good time management and organisational skills.   

• A can-do attitude with the ability to work well under pressure.   

• A team player who is also able to work independently whilst maintaining a high standard of work.   

• Graduate calibre or equivalent relevant professional experience.   

Desirable:  

• Experience in working in event management.  

• A degree or postgraduate qualification in education (BA or PGCE).  

• Teaching or workshop facilitation experience.  

• Experience working with children and young people in any capacity.  

• Experience delivering high quality customer service.  

• Experience using Salesforce or other CRM.  

Benefits 

• Generous Company Pension. 

• 28 days annual leave plus 8 days Bank Holiday (pro-rata). 

• Hybrid/Flexible Working options to support work life balance. 

• Employee Assistance Programme. 

• Access to Virtual GP Services 24/7. 

• Group Life Assurance. 

• Learning and development opportunities. 

• Regular Staff Social Events. 

• 20% Discount at the neighbouring Chesterfield Hotel. 

• Cycle to work scheme