Telephone Carers Support Officer

Opportunity to join the Adult Carer Support team as a Telephone Carers Support Officer 

A carer is someone who provides support to family or friends who could not manage without this help. This could be caring for a someone who is ill, frail, disabled, or has mental health or substance misuse problems. All the care they give is unpaid.  

Carers Support Centre (CSC) Bristol and South Gloucestershire provide a wide range of support services to carers for adult and young (children) carers.   

We currently have a vacancy for a Telephone Carers Support Officer to work on our CarersLine service based at the CSC offices in the Vassall Centre, Fishponds.  This post will deliver the CarersLine Information, Advice and Support service. 

You will join a busy and supportive team that provide several services to support unpaid carers in Bristol and South Gloucestershire, which include advice and information, carers assessments, one to one support, CarersLine, and Carers Emergency Cards.   

Hours of work:  26.5 hours  (Tuesday Wednesday and Thursday 9am – 5pm. Friday 9.30 am – 1.30 pm.) 

Actual Salary:  £17, 952 (pro-rata) for 26.5 hours.  (FTE £25,406) 

Based at the CSC Offices at the Vassall Centre, Fishponds 

The role will include: 

Responding to calls to the CarersLine service (telephone advice service) and to requests for information, advice, guidance and support. 

Responding to e-mails to the CarersLine service and to requests for information, advice, guidance and support 

Researching information requested by carers and responding to enquiries in a timely manner. 

Referring and signposting carers to internal and external services where appropriate 

Undertaking ‘casework’ support and interventions by phone for more complex enquiries  

Undertaking telephone-based assessments / reviews, supporting the wider Carers Support Officer (CSO) team. 

To fulfil this role, you will need: 

Recent and relevant experience of information, support and advice work 

An excellent understanding of the needs and issues for carers 

Demonstrable experience of working with individuals needing emotional and practical support 

Recent experience of providing support to a diverse community 

Ability to prioritise and manage a busy workload 

Good verbal and written communication skills 

Computer literacy and experience of working with a client database 

Applications can be made via an application form, which is available from our website. You will also find a full Job Description & Person Specification, and an introduction to Carers Support Centre. 

If you would like to know more about this role, please call Dawn Osborne-Tiller

If you do not have access to the internet, please call our office or email us.

Closing date: 28th November 2024 @ 12 noon 

Interview date:  10th December 2024 at the Vassall Centre  

Registered Charity Number: 1063226   

We are an Equal Opportunities employer and our workplace is free of barriers and fully accessible for people with disabilities. We are committed to safeguarding children, young people and vulnerable adults; from recruitment of staff through to supporting our team working with families and carers in crisis.