Service Delivery Executive

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses, coaches and empowers unemployed women for success at their job interview. After visiting Smart Works, 63% of clients secure a job within a month.

The Smart Works service is delivered in London, Manchester, Stockport, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past eleven years, Smart Works has helped over 40,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, Smart Works launched a Three-Year Plan that will see the charity double the number of women helped annually from 5,000 to 10,000 women a year. We are on track to achieve this by expanding the reach of our existing centres and opening new centres in areas of need including Bristol; set to open in early 2025.

About this role

The West London Service Delivery Executive will play a key role in the Service Delivery Team, supporting with the smooth running of our service, and creating a welcoming atmosphere for all clients, volunteers and visitors. The Smart Works London team is friendly and professional, and we work closely together to make sure every client has an outstanding experience when they visit us.

The Service Delivery Executive will often be the first point of contact a client will have with Smart Works, providing administrative, phone and booking support for clients across London and beyond. Therefore, the role requires a candidate who is friendly, organised and hard-working, with strong administrative skills, excellent communication skills and a drive to ensure all women who visit us have the best possible experience.

If you’re passionate about supporting women and want to be part of an ambitious and supportive team, then this is an ideal opportunity for you. 

This is a fixed term maternity cover contract until October 2025. Due to the nature of the role, it cannot be done from home and the succesful candidate will be based full time in the West London Centre in Ladbroke Grove. 

How to Apply

Please head to our website to read the full job description and to submit an application through our recruitment system. 

You will need to submit a CV and a cover letter answering the following questions by 5pm on Sunday 24th November.

• Why do you want to work for Smart Works? (Max 250 words).
• What experience and skills do you have that makes you well suited to the role? (Max 400 words).
• In your own words, what do you think makes Smart Works an essential service? (Max 250 words).

1st interviews will be held online on 27th November and 2nd interviews will be in person at our West London centre on 29th November.

If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us.

Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.

We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.