Front Office Manager
N13, London (On-site)
£25,000 - £30,000 per year
Full-time
Permanent
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job description
- Ensuring that all requests and 1st & 2nd level queries (phone, email and in-person) are responded to promptly and effectively including providing tours of the Centre to prospective members.
- Interacting with members on a daily basis, delivering a superb experience
- Full responsibly for bookings & payments for all Classes, Clubs, activities, services, membership fees, etc. on the online system the Centre uses (training will be provided)
- Promoting all membership, classes, clubs, activities, special events and services with respective prices and availability to members and visitors
- Processing applications for membership and volunteers as per the Centre’s process.
- Managing drop-in activities which take place weekdays from 9 am to 12 noon.
- Organising room setup requirements for activities, especially classes, meetings and events
- Maintaining the professional appearance of the office at all times, including ensuring front office filing systems are maintained and up to date
- Training and managing volunteers supporting the front office, Front Office Assistants, ensuring they are aware of their responsibilities and performing to a high standard
- Responsible to making sure members renew on time and membership renewal is up to date.
- Responsible for maintaining all notice boards in the Centre and keeping them up to date with correct posters and announcements.
- Receive and help with various deliveries ensuring everything is received properly and is kept in its correct place.
- Maintaining the activities list, class and clubs registers and the login/out ledger and visitors log for all members, visitors and volunteers.
- Making sure the relevant Health and Safety requirements and other obligations are being met and correctly observed
- Reporting any maintenance issues quickly and clearly to the Community Manager
- Overseeing and ensuring that all administrative processes are carried out in line with the Centre’s policy
- Opening the Centre in the mornings and possibly closing in the afternoon.
- Reconciling money received on a daily basis reporting this to the General Centre Manager
- You might be required to attend/support events out of working hours including weekends. You will receive time off in lieu for any hours you work over your contractual hours
What you need to have?
- Excellent knowledge and understanding of IT systems including MS Office (Word, Excel and PowerPoint).
- Strong organisational skills & ability to multi-task
- Experience of working in a similar role and environment
- Able to demonstrate your ability to provide high quality customer service
- Good numeracy and literacy skills and an eye for detail and accuracy
- Self-motivated and able to work under pressure and on your own initiative without ongoing direct supervision
- Be an enthusiastic, flexible and adaptable team player.
- Understandings the importance of safeguarding
- Ideally living locally or within easy commute to Centre
Posted by
Posted on: 31 October 2024
Closing date: 30 November 2024 at 14:35
Tags: Administration, Customer Service, Customer support, Office Management
The client requests no contact from agencies or media sales.