Helpline Services Volunteer Officer

We are delighted to be supporting a national health focused charity to find a part time, temporary Helpline Support Services Volunteer Officer. This role is for 6 months for 21 hours per week and offers hybrid working with only one day per month in their London Office.

You will support with the recruitment, training and development of Helpline Volunteers and Befriending Volunteers. Supporting volunteers in carrying out their roles effectively in providing emotional support, information, and befriending support to people affected by MS.

You will provide support and guidance to volunteers within the Helpline services team including recruitment and training. You will also provide continuous service referral management for national befriending service and provide continuous support to Befriending Volunteers.

You will also support the Helpline Services Volunteer Manager with embedding new volunteer projects into the Helpline and answer enquiries through a range of channels giving up to date, quality, trusted information and emotional support.

The role will require you to contribute to Helpline services out of hours cover between 5-7pm on a weekly basis including supporting volunteers and staff on evening shifts and support with managing safeguarding enquiries as part of the Safeguarding Responder Group including filling in relevant forms and providing relevant. You will also coordinate volunteer recognition events at regular intervals that increase engagement and development.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a call to brief you on the role. We are looking forward to connecting with you.