Suicide Bereavement Advisor
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Would you like to be part of a young and vibrant charity that is dedicated to supporting those who have been bereaved by suicide?
Do you want to be on the frontline, helping people through the emotional impact of their loss or offering information and guidance on some of the practical issues they may be facing?
We looking for someone to join our team of Suicide Bereavement Advisers who are the first port of call for people looking for support following their loss.
It is a hybrid role with a 60/40 split between working in our office in Westminster and from home.
About the role
As a Suicide Bereavement Advisor you will be:
- Answering calls and emails to our helpline
- Providing empathy, validation and a listening ear to enable people to open up about their loss
- Offering guidance on practical issues they are facing
- Signposting them to our resources or to other organisations that may be able to help
- Where appropriate, referring them to our Counselling Service and helping them to fill in the application form
- Supporting other members of the team with the calls they take
- Logging all contacts in our database (HubSpot), complying with data protection principles
- Contributing to the ongoing development of our services
This is a very rewarding role within a small, friendly and hardworking team which is committed to providing the highest quality support to our clients.
About you
You will have experience of working on a helpline or a client-facing role, ideally in the area of mental health; or you may be studying to be a counsellor.
Key attributes we are looking for include:
- A warm, empathic manner
- An ability to listen without judgement
- Calmness when dealing with people in distressing or challenging situations
- Able to work independently and as part of a team
- An enthusiasm to learn and to develop knowledge and skills
- Confidence in using digital technology
- Attention to detail, especially when it comes to record keeping
You will live within commuting distance of our office in Westminster.
We are committed to Equality Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.
Training will be given to the right candidates.
Registered Charity 
6 - 10
The client requests no contact from agencies or media sales.
