Support Group Assistant Volunteer -Burgess Hill
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Role Description
The Support Volunteer is part of the volunteering team of Say Aphasia. Alongside the Peer
Leader and Helping Hands Volunteer, the Support Volunteer supports individual Say Aphasia
meet-ups. The role specifically focuses on supporting the peer leader in roles that are easier
for someone without language impairment.
Roles
● Provide a safe, inclusive and accessible environment.
● Adhere to Say Aphasia’s policies and procedures.
● Responsible for group admin, alongside the Peer Leader:
○ Ensure group checklist is completed and implemented, during support group
meet-up.
○ Ensure the attendance forms are completed at every meet-up.
○ Ensure the member forms are completed for new members.
○ Ensure the visitor forms are completed for any visitors.
○ Give ‘Welcome Packs’ to new members.
○ Ensure members are contacted if group plans change, and inform the Charity
Coordinator.
● Responsible for gathering members' information using Say Aphasia’s digital
Forms alongside the Peer Leader.
○ Ensure contact details and emergency contact details are gathered and up to
date.
○ Ensure contact preferences are gathered and up to date.
○ Ensure pertinent medical concerns are known, up to date and readily
available.
● Provide communication support for members during the support group:
○ Support members to have a successful conversation.
○ Ensure everyone has access to communication aids.
○ Ensure members have the tools and support to express their opinions and
ideas.
○ Gather any members suggestions, comments and requirements mentioned
during the support group.
○ Be aware of, and capitalise on each members' communication preferences
(their preferred way to have a conversation). Add notes to the tablet computer
if needed.
○ Offer a listening ear to members and sign post them to relevant support.
● Contribute to group sustainability:
○ Contribute to identification and recording of fundraising opportunities, and
liaise with Local Group Facilitator.
○ Support the Local Group Facilitator to organise local fundraising.
● Contribute to improving the service:
○ Support Local Group Facilitator with gathering feedback from members when
required.
○ Note down any issues, ideas for improvement and relay this to the Charity
Coordinator.
● Support other volunteers:
○ Attend regular catch-ups with the Peer Leader and fellow volunteers.
○ Encourage a positive group ethos.
● Be an active advocate for the group.
● Responsible for safeguarding during each group meet-up: overseen by the
Local Group Facilitator
○ Responsible for the safekeeping of the tablet computer (iPad) and members'
information.
○ Be aware of members' pertinent medical concerns.
○ Be aware of health and safety policy.
● Ensure regular communication with the Charity Coordinator.
○ Inform the Local Group Facilitator of any:
■ changes to future group meet-ups
■ changes to members details
■ fundraising opportunities.
● Attend a quarterly support meeting for all Support Volunteers.
● Contact the Charity Coordinator if any issues arise that cannot be resolved
with the peer leader.
Registered Charity The client requests no contact from agencies or media sales.
