Cruse National Helpline Volunteer

National Helpline Volunteer Role

Join our team of dedicated helpline volunteers and help change the lives of bereaved people. 

Volunteers have always been, and remain at the very heart of Cruse, supporting thousands of bereaved people every year and playing an incredible role enriching so many aspects of our organisation.  The National Helpline is a key service within Cruse, enabling us to support bereaved people with compassion and empathy. 

As a Helpline Bereavement Volunteer, you will join a thriving volunteer community to provide emotional support, information and signposting over the phone to bereaved people. You provide this through a person-centred, empathetic and non-judgemental approach to supporting all our callers, in accordance with Cruse Bereavement Supports policies and procedures. This role is home-based only, so you must have a quiet and private space to work in, access to a computer (Tablets or iPad’s will not be suitable) and a stable Wi-Fi connection. 

You must be open to communicating with a diverse range of clients over the phone and understand that some of the content of the calls may be distressing to hear. Although it may be difficult at times, the reward of being able to support someone is one of our volunteers’ main motivations for doing this role. 

Want to find out more? 

We will be holding an open day on the 22nd May where you can join our Zoom session to find out more about the role, the training involved, meet with other volunteers and hear from members of the helpline team. 

Please note that should you wish to become a Helpline Volunteer after attending the open day, we will be holding informal interviews from 2nd June to the 23rd of June during office hours. 

https://buytickets.at/crusenationalservices/1659153 - 1.30pm Link 

 https://buytickets.at/crusenationalservices/1659160 - 6pm Link