Office Volunteer

Unfold 

Unfold is led by the people it serves and gets them where they want to be. For 35 years, Unfold has been providing support to vulnerable families who are at risk of social exclusion, offering mentoring to women with children and young people in Westminster, Kensington and Chelsea and the neighbouring boroughs. We’re a bold, agile and growing organization, with a friendly, energetic and welcoming team.  As an established local charity (previously known as Westminster Befriend a Family), we’re powered by volunteers who support young people and families to identify and achieve goals that matter to them.    

Your role 

The purpose of your role is to assist Unfold’s volunteer applicants in a smooth and timely onboarding experience.  The role will provide you with an opportunity to gain or further develop administrative, organisational, data processing and communication skills in a welcoming and supportive environment, whilst gaining an understanding of the charity business and development.  

What will you be doing? 

On a weekly basis you will be supported to carry out the following:

• Send next step emails following mentoring training.  
• Request, track and confirm receipt of references.  
• Create volunteer profiles on our online training platform.  
• Send DBS application invites and see DBS applications through to completion 
• Communicate updates with the Volunteer Coordinator and share any challenges or concerns regarding the onboarding process.  
• Work in line with GDPR guidelines.  
• Any other duties as reasonably required.     

Training  

• You will be trained by the Volunteer Coordinator and supported throughout your role in Unfold’s systems and processes.  
• You are welcome to attend our mentoring training, giving you the opportunity to further understand the needs and lives of the communities your role will help us to serve.   

About you 

This is a great opportunity to gain experience working with a charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of families and young people in Westminster. 

You will be an individual who: 

• Has good organisational and communication skills, both written and verbal.  
• Is confident with or willing to learn the use of Microsoft Office (Excel, Outlook). 
• Is willing to develop skills in the use of our CRM system.  
• Is committed to working as a team to achieve Unfold's aims. 

This role may particularly appeal to you if you are studying or interested in Psychology, Sociology or learning more about the charity sector. Previous Office Volunteers have undertaken studies on Unfold’s service user trends as part of their Master's degree dissertation, which we would welcome should you like to initiate a similar project, however, this is absolutely not a requirement for the role!

The Commitment  

Minimum 6 hours weekly, Monday to Friday at Unfold’s Office in Victoria. The role is flexible and aim to fit around you, you may wish to spread the hours across one or two days.