Helpline Advisor

Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good. 

Purpose of the role:

You will help form part of a UK-wide team of remote Helpline Advisors operating the only modern slavery specific helpline in the UK. Answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data will be your day-to-day responsibilities. You will contribute to a service that as well as providing information, advice and guidance to our service users, also helps create one of the largest non-governmental bodies of data on the scale of modern slavery in the UK which is used to influence strategy and policy at local, national and international levels. You will provide trauma informed and person-centered information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses.

To apply: 

• Please complete Unseen’s Helpline Advisor application form for the role, and;
• Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.

The deadline for applications is 20th April, however we reserve the right to close the deadline early if sufficient applications have been received. As such, we encourage motivated candidates to apply early.

The date of interviews will be confirmed depending on the closing date.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. 

Any questions, please contact jobs @ unseenuk. org.