Centre Manager

Overview

The Olive Tree Cancer Support Group (the Olive Tree), is a registered Charity, dedicated to the relief of the physical and/or emotional distress of persons with cancer and their partners, families, friends and carers, through the provision of services, operating from its support centres in Crawley and Horsham.

A Centre Manager is being sought to manage all aspects of the Horsham centre, working closely with the Crawley Centre Manager and reporting to the Board of Trustees, delivering the charity’s goals and long-term strategy. The responsibilities include staff and volunteer management and recruitment, onboarding new patients / service users, engaging with external stakeholders and all other operational and day to day financial matters, including supervision of team members responsible for fundraising activities, social media and communications.

Salary: £28,500 to £30,500, depending on experience

Full time, Monday – Friday, flexible as required.

Location: Lavinia House, Horsham with some local travel.

Person Specification

The following specification is for the ideal candidate, but candidates that offer a significant proportion of the following requirements below will be considered.

Knowledge and Experience

·        Experience of supporting vulnerable people

·        Experience of planning and implementing in a service based organisation

·        Knowledge of national and local cancer care, support and information, including holistic approaches

·        Knowledge of good practice in user involvement

·        Experience of monitoring, evaluation and continuous development of services

·        Experience of team management and development of staff through personal development plans

·        Experience of recruiting, retaining and working with volunteers

·        Understanding of cancer and the effect it has on patients and those supporting them

·        Experience of partnership working

·        Experience in service promotion and marketing, including social media

·        Experience in financial record keeping and processes

·        Experience of successful project management

·        Experience of working in a community and grant based fundraising organisation would be an advantage

Skills and abilities

·        Conducting sensitive and difficult conversations with empathy, care and support

·        Ability to lead, inspire and develop positive relationships across all stakeholders

·        Ability to plan services across a range of hard and soft resources ensuring maximum utilisation of services.

·        Developing a community experience

·        Ability to work in a flexible manner outside standard working hours

·        Autonomous and team working, excellent organisation and prioritisation

·        Motivate self and others

·        Advanced communication skills both written and oral

·        Flexibility and adaptabilityFacilitation

·        Networking

·        IT and data management - full Microsoft 365 suite and contact management

·        Ability to quality assess information sources

·        Maintain confidentiality

·        Confidence and ability in public speaking

·        Desire for continuous personal development to develop own knowledge and skills

·        Driving licence and use of a private vehicle