Helpline Economic Abuse Lead

We are recruiting for a Helpline Economic Abuse Lead to join our team in London; the scope on this job involves….

Job Title:Helpline Economic Abuse Lead

Location: Homeworking with the requirement to occasionally attend our Head Office (Vauxhall, London)
Salary: £33,188 per annum
Contract type: Full-time, Fixed term (until March 2028)

Hours: 37.5

This is an exciting new opportunity to join Refuge’s Technology-facilitated Abuse and Economic Empowerment Team, supporting survivors of economic abuse. The Helpline Economic Abuse Lead will work alongside our talented Tech and Economic Abuse leads, supporting survivors to increase their safety and regain economic independence, empowering them to move forward with their lives free from abuse.

The postholder will be responsible for managing a caseload of survivors, providing holistic support to assess and increase their safety, connect them with local domestic abuse support services where appropriate. The postholder will advise on securing online accounts and devices, ensure survivors have access to safe bank accounts, advocate with banks and creditors to tackle fraud and coerced debt, and empower survivors to regain control of their finances. We are looking for someone with experience supporting survivors of domestic abuse, who is passionate about increasing survivor safety, and reaching the best outcomes for everyone they support.

This is an opportunity to join a passionate team, work collaboratively with colleagues across Refuge and the National Domestic Abuse Helpline, and develop new knowledge and skills.

Closing date: 9.00am on 3 April 2025

Interview date: 11 April 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.