Energy Support Worker

Job title: Energy Support Worker

Reports to the Client Services Manager

 

Purpose of the Job  

 

The Support Worker is there to support vulnerable members of the community towards personal independence. 

 

Principal Tasks

 

Supporting vulnerable clients

·         Offer a welcoming and non-judgmental environment to all who use The Vine Centre. 

 

·         To complete initial risk and needs assessments on clients requiring one to one support.

 

·         To support clients needing help with benefits and housing.

 

·         To support clients with budgeting, using a template and helping them to see where they could make changes.

 

·         To support clients with their utilities, advising them of the dangers of carbon monoxide, signing them up to the priority services register and giving them hints and tips on saving energy.

 

·         To record all contacts on INFORM, our CRM system.

 

·         To signpost clients to other Vine Centre services.  This will include social groups, learning and training and specialist services for mental health, anger management and addiction.

 

·         To undertake training offered to widen knowledge of services we offer.

 

·         To take a role in the health and safety of the building.  This will include learning how to do building and kitchen checks as well as specific checks such as fire alarm, lift and emergency lights.

 

 

 

 

 

Working for a Charity

 

·         Promote the Charity by sharing on social media and attending or encourage others to attend fundraising/social events.

 

·         To attend bi-monthly staff meetings

 

·         To undertake any other activities required.

 

This Job description is subject to review to reflect changes to internal and external factors.

(See below for detailed Person Specification

 

 

Support Worker - Person Specification

 

1)            No experience of previous support work is necessary although a knowledge of the vulnerable clients we work with would be useful.

 

2)            An NVQ in health and social care would be desirable but not essential.

 

3)            Good IT skills would be desirable, particularly of gmail and Microsoft Office Word and Excel.

 

4)            Experience of using a CRM system would be useful.

 

5)            A car driver with valid driving licence would be preferable.

 

6)            A good team player who is happy to do any task required and to support their colleagues.

 

 

 

Accountability

Reporting to the Client Services Manager

 

 

TERMS AND CONDITIONS:

 

1. Salary for the post is £14/hour

 

1. Hours of work are 22 - 30 hours per week. There is flexibility over when these hours are worked but it is expected that the post holder will work the hours over 3/4 days

 

1. Annual Leave entitlement is 25 days (5 weeks) pro rata per annum plus Bank Holidays. This will rise to 26 days after 5 years, service.

 

1. The Vine Centre offers a Stakeholder Pension Scheme.

 

1. All appointments are made on the basis of a 3-month probationary period and a satisfactory DBS check.

 

    

This Job description may be subject to review to reflect changes to internal and external factors