Trainee Debt Caseworker

Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing.  Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.

Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality. 

We are recruiting for a trainee debt caseworker to provide an effective and efficient casework service within the aims and policies of Citizens Advice Wirral as part of the Ask Us Wirral (AUW) service. This includes negotiation and representation on behalf of clients, many of whom may be vulnerable, may have mental health needs and/or long term conditions.

Working for Citizens Advice Wirral has a range of benefits including:

• A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
• Agile working, including up to 5 additional days of flexi leave each year (pro-rata) and both home and office-based days (role dependent)
• A contributory pension scheme 
• Employee Assistance Programme

To find out more and start your application please click the apply button.