Programme Support Officer

Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.

When in the office you will be based in our London office. This where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Contract: Full-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are very open to flexible working arrangements such as part-time, compressed hours and/or flexitime.

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. More details can be found in the Staff Handbook.

Ideal start date: 28th April or as otherwise agreed with candidate.

We’ll also need: 

• Proof of your right to work in the UK - regretfully we’re currently unable to offer sponsorships at this time.  
• References  
• To conduct relevant DBS or PVGs checks for Safeguarding purposes if you are offered the role in line with our Safer Recruitment practices. 

The Opportunity

The postholder will be responsible for supporting the delivery of the Aspiring Professionals Programme across all programme years of activities for young people and for our volunteers and employer partners.


1. Project Delivery Support
• Support the delivery of key projects including recruiting and onboarding students, residentials, internships, student events, volunteer events and employer partner events.

• Support with updating and creating resources for residentials including handbooks and logistics documents.

• Utilise tools and technologies to conduct your work effectively and efficiently such as Excel, and Customer Relationship Management (CRM) systems.

• Deliver on allocated student (online/in-person) events, formally presenting content to a high standard and in line with Social Mobility Foundation messaging.

• Contribute to team meetings, sharing ideas and collaborating to solve problems creatively. 


2. Monitoring and Evaluation
• Follow established procedures to monitor the progress of your work area, using accurate data to inform decisions
 
• Reflect on your work areas at key points in time, offering suggestions for efficiencies and process improvement

• Contribute to evaluation for key work areas

3. Stakeholder Management  
• Handle and follow-up enquiries (from predominantly students and mentors) promptly and professionally

4. Activity Delivery
• Support planning and delivery of skills sessions, partner events, university visits and other activities, both virtually and in person across Social Mobility Foundation cities and other parts of the UK 

• Support logistics of sixth form and S5/S6 and undergraduate internships, including but not limited to, sending student communications, maintaining records and pre-internship calling 

• Coordinate and support with the organisation, logistics and delivery of in-person residential programmes for students

• Stay on-site for day and overnight visits, when needed

Need to know

• IT skills  
• Basic Microsoft Office Suite 
• Presentation skills  
• A basic understanding of the barriers young people face in accessing university and careers  

Able to

• Carry out administrative tasks such as gathering data, preparing reports, database management and clerical work to meet the charity's needs
• Maintain records and produce clear written and oral reports
• Stay on-site for day and overnight visits, when needed 

Benefits

Annual leave
33/34 days (England & Wales and Scotland respectively - includes bank and public holidays).

Other benefits
Cycle to Work Scheme; Employer pension contributions of 5% of qualifying earnings; Employee Assistance Programme available to staff and their family; Flexible work options such as hybrid working, flexitime, part-time; Regular staff team building and business planning “away days”.

How to Apply

Interested candidates should apply by submitting the following information to our application portal Pinpoint by 23:59 BST on Monday 31st March.

1.  Why would you like to work at the Social Mobility Foundation?
2.  What makes you a suitable candidate for this role?

Please note that generic applications and CV’s will not be considered. 
 

Interviews: First round interviews will take place between the 10th and 15th April with slots throughout the working day.