Information & Advice Advisor / Officer

Hampton, Greater London (On-site)
Richmond, Greater London
Twickenham, Greater London
£28,000 - £32,000 per year FTE DOE
Full-time or part-time (21 - 35 hours )
Permanent
Job description

Hours:                  21 – 35 hours. All hours to be worked between 9 – 5 Monday – Friday. We will consider full days or shorter days to meet personal commitments.

Contract:            Permanent

 Responsible to:  Information & Advice Manager

Location:            White House Community Centre, Hampton and at community locations / homes across the London Borough of Richmond upon Thames. Some home working is also possible in line with Hybrid Working Policy.

Salary:                 £28 – 32,000 FTE DOE plus 5% pension contribution pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

Work as part of a team giving great support to local older people

Age UK Richmond upon Thames is a local independent charity supporting older people across the London Borough of Richmond upon Thames. We provide a wide range of useful and well utilised local services in Richmond upon Thames designed to improve wellbeing and enhance independence – including information & advice; a wide range of social & wellbeing centres and sessions; support after hospital discharge; digital skills development; Dementia Friendly Richmond; mental health peer support and home services such as handyperson, housekeeping and gardening. Partnership is a core part of our work – we work in close collaboration with other voluntary sector partners and wider organisations to maximise our impact and reach. Our friendly and committed team of 50 staff and 100+ volunteers support over 4,000 local older people each year.

Our Information & Advice service is a central part of our organisation. Our small team of staff supported by excellent volunteers provide free and confidential Information & Advice to older people across the borough on a range of topics. The main area of support is to claim welfare benefits and other forms of financial support – but also includes a range of other topics such as accessing care & support; independent living; sorting out paperwork and housing. 

We currently have an excellent opportunity for an Information & Advice Advisor / Officer to join the team.  The role will include:

·        Providing welfare benefits & financial advice, including advising older people on the financial support available, making applications on their behalf and following through applications to result.

·        Providing Information & Advice on other topics older people require support with.

·        Working across the areas of our Information & Advice service areas as needed – including our first contact helpline, welfare benefits and Advice Extra.

·        Providing support via home visits, over the phone and in community settings.

We are looking for:

 

-        Excellent administration, IT and communication skills with a real will to work with and support older people.

-        A proactive, flexible and positive approach with a close eye for detail and good basic numeracy skills.

-        Experience in working with older or vulnerable people or in a health, social care or voluntary organisation role desirable.

-        Experience of working in an Information & advice role, in particular welfare benefits advice work highly desirable.

Access to a car is required.

Click apply to be taken to our website for full information and how to apply.  We will interview as and when suitable applications are received. 

Posted by
Age UK Richmond View profile Organisation type Registered Charity Company size 21 - 50

Provide support to help local older people to live healthier, happier and more independent lives.

Posted on: 17 March 2025
Closing date: 16 April 2025 at 14:58
Tags: Advice / Information, Social Care / Development, Social / Support Work

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