Data & IT Lead

LOCATION: Derby

RESPONSIBLE TO: Head of Operations

HOURS: 37.5 hours per week (can be worked flexibly)

SALARY: £26,686

CONTRACT: 12 months

About You.

We are seeking a highly skilled Data and IT Lead to oversee the management, security, and effective use of our data and technology systems, with a focus on operational efficiency and scalability. This role combines oversight with hands-on execution, ensuring our data, reporting tools, and IT infrastructure support business growth and team productivity. The Data and IT Lead will collaborate closely with leadership and team members to implement data-driven insights, improve reporting workflows, and ensure our IT infrastructure aligns with organisational needs.

Purpose of the role:

• To be the first point of call for all Data and IT queries & processes.
• To lead on identifying data needs and implementing systems, solutions and training across the organisation.
• To lead on identifying and implementing improvements in IT across the organisation.

Main duties and responsibilities:

Data Management & Reporting:

• Oversee data collection, storage, and processing, ensuring data quality, integrity, and compliance.
• Manage and optimise Airtable dashboards and databases to streamline data reporting and enable insights for decision-making.
• Develop and maintain data reporting tools to support business needs, including custom reporting solutions and analytics.
• Work closely with the team to identify key metrics, creating dashboards and visualizations to track performance.

IT Systems Management:

• Lead the selection, implementation, and integration of IT systems and tools that support our operations.
• Ensure data security protocols, system access controls, and backups are in place and in line with best practices.
• Act as the primary point of contact for our IT support provider, engaging with them to ensure they are managing troubleshooting and issue resolution well.
• Plan for future IT infrastructure needs, keeping scalability and cost-efficiency in mind.

Process Improvement & Automation:

• Identify opportunities to streamline processes through automation and improve workflows using Airtable and other tools.
• Develop, document, and implement best practices and standard operating procedures for data and IT management.
• Conduct regular reviews and audits to identify and implement process improvements.

·        Lead on the review of data and IT policies and procedures.

Collaboration & Support:

• Work closely with other teams to understand their data and IT needs, providing guidance and support.
• Train team members on data management and reporting tools, helping to build a data-driven culture.
• Support project management initiatives by providing IT solutions and managing data resources.

Other

• Participate in relevant networks and forums to assist in the work of this role as part of individual and professional development.
• Make an active contribution to the overall work of Upbeat Communities through team meetings, staff training, awareness and fundraising events, and any other appropriate activities
• Be committed to, and work in accordance with Upbeat Communities’ values and ethos, as well as adhering to all organisational policies and procedures

Person Specification:

Foundational Values

• Consistently demonstrates self-awareness, empathy, and social skills to build positive interactions.
• Acts with compassion, fostering a supportive environment and contributing meaningfully to others' well-being.
• Actively seeks opportunities for development, applying new knowledge with humility and creativity.
• Understands the importance of providing others with support to make decisions and grow.

Core Competencies

• Excels in workload management, maintains calm under pressure, and mentors others in effective task prioritisation.
• Demonstrates advanced proficiency in Microsoft Office tools, leveraging them for complex tasks and mentoring others.
• Demonstrates knowledge of and sensitivity to refugee and asylum seeker needs, actively supporting their wellbeing and empowerment.
• Comfortably adapts to change, manages multiple priorities effectively, and remains flexible in evolving environments.
• Identifies problems independently, provides effective solutions, and takes initiative when required.
• Builds strong relationships, communicates clearly, and collaborates effectively with diverse stakeholders.
• Upholds ethical standards, demonstrates honesty, and ensures confidentiality in all actions.
• Respects and works effectively with individuals from diverse backgrounds and cultures.

Role Specific Skills

• Proficient in database management, data analysis, and visualisation.
• Solid understanding of IT infrastructure, security protocols, and cloud solutions.
• Strong project management and organisational skills.

What we offer as an Employer

• 25 days holiday plus 8 Bank Holidays for full time staff (pro rata for part time staff).
• Flexible working to promote a good work / life balance.
• Opportunities for continued training and development.
• Competitive pension scheme.
• Annual team retreat to recharge, re-envision and build relationships across the team.
• Regular support and supervision.