Administrator

Location: London, W14 9BL
Salary: £28,000 PA
Hours: 37.5
Department: Operations
Job Type: Full time
Contract Type: Permanent

Hammersmith and Fulham Foodbank is a busy foodbank with 8 foodbank sessions a week across the borough, a support hub in White City and a warehouse near Barons Court.

We are looking for a candidate with excellent customer service experience to join our team of 11 staff and work alongside over 170 volunteers who help run our services across Hammersmith and Fulham.

You will be the front face of our organisation and so a range of high quality skills is required to deal with donors, funders, partner agencies and those needing a foodbank. All our services are delivered with dignity and compassion, but we also have eligibility criteria and limits on what we can offer.

We are an organised and efficient team and passionate about supporting those who need us and connecting people with the broad support to make a difference in people's lives. If you feel you can add value and positivity to our organisation, please apply as soon as you can.

Key responsibilities:

Administration and Customer Service – ensure comprehensive admin support across our departments and with stakeholders externally. Use your high-quality customer service skills to support our clients and their needs.
Resource Management – resource management of our non-food resources across our sites, collaborating with staff and volunteers whilst managing inventory systems and completing required checks.
Home Delivery Admin – support our home delivery requests, liaising with relevant coordinators internally, supporting the effective organisation and delivery of resources, and supporting our volunteers to make successful home deliveries.

What you'll bring:

• Experience in dealing with a range of stakeholders and using high-quality customer service skills
• Experience in effective delivery of supporting wide-ranging administration tasks, whilst comfortable learning and working with new and varied technology
• An adaptable and empathetic approach, using your initiative and identifying solutions to the benefit of our service and our clients
• A commitment to social justice, equity, diversity, and inclusion
• Excellent interpersonal skills, with good communication skills (both written and verbal).

Requirements: An Enhanced DBS check is required for this role as we work with vulnerable people in society.

What we’ll offer:

• Permanent, full-time hours contract
• Competitive salary
• 25 days annual leave, plus bank holidays and a half day birthday leave
• Generous pension scheme
• Opportunities for professional growth
• Opportunity to work with a talented and committed team of staff and volunteers to support the needs of our community.

Please note that the closing date for applications is initially set for Thursday 3rd April 2025 but depending on the number of applications received, we may bring this forward. We encourage early applications.

Interviews are provisionally scheduled Fri 11th and Mon 14th April.

Hammersmith and Fulham Foodbank is an Equal Opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all staff and volunteers. We serve a diverse part of London and we would particularly welcome applications from residents of Hammersmith and Fulham.

Strictly no agencies please.

REF-220397