Caseworker

Caseworker (North West)

Job Role:

Forces Employment Charity delivers a specialist programme to support veterans in the Justice System who may be vulnerable, socially isolated, or need support to live or maintain a law-abiding life.
​

The Caseworker will manage and support a caseload of vulnerable veterans in your allocated region. As an integral and highly valued member of the team, the caseworker will provide peer support and practical assistance to colleagues and people using the service.
​

This position is full-time, 35 hours per week with a salary of £29,000. This role is peripatetic in nature - it involves regular travel across the operating region (North West, Greater Manchester area with additional travel as required to Cheshire, Lancashire, Merseyside) and working from home when not out in the community.​
​

Principal Responsibilities:
​

• Contact all clients within 48 hours of allocation.
• Undertake needs assessments and develop a care coordination support plan within 5 days of allocation.
• Carry out an assessment using the Outcome Star, understand and record Employment and Housing status, and other assessments as required by the Regional Manager.
• Review Outcome Star assessments at 3 monthly intervals to understand and demonstrate progress.
• Produce written reports when requested highlighting support given to clients and level of engagement.
• To participate and deliver presentations, making use of the media available, to statutory and non-statutory agencies as required.
• Deliver emotional and practical support to veterans working with partner organisations to provide specialist support for everyone.
• Liaise with other FEC Employment Advisors to provide employment support
• Ensure that all activity is recorded on the Salesforce case management system (CMS).

​

PERSON SPECIFICATION​

​Essential Competencies:
​

• Able to work with individuals with complex needs and cope with the rigors that arise from working with veterans in the justice system.
• Highly organised with IT skills and experience of using Case Management Systems, Microsoft packages and outlook
• Commitment to working with each client without prejudice and in an equitable manner, including those who are arrested for violent or sexual offences.
• Experience working with people using a mentoring or coaching approach to engage and support the individuals we work with to change their lives.
• Experience in soft skills: Public speaking, presentations, relationship building, and time management

​

Desirable Competencies:
​

• Salesforce case management system experience, this training will be provided for the successful candidate if they are not already trained.
• A working knowledge of the Justice system and experience of working with offenders or ex-offenders.
• Experience of serving in the Armed Forces, Police or Probation Service

​

Successful candidates will be required to undertake an Non Police Personal Vetting level 2 (NPPV2), been a resident in the UK for over 5 years and an Enhanced DBS clearance. The job offer will be subject to a successful NPPV 2 and DBS enhanced.

​#LI-DNI

To apply, please submit a CV and Cover letter by Midnight ​Monday 7 April 2025