Vounteer Management and Training Volunteer

The new Volunteer Management and Training Volunteers will support on two essential areas of our back-office work. With a large volunteer base carrying out very varied tasks, volunteer management at HBF is fast-paced, and the support of our Volunteer Management and Training Volunteers helps us to give volunteers the best possible experience at HBF, through carrying out research, managing volunteering data, organising logistics of recruiting volunteers, and other tasks as required. Volunteers will also assist with the planning, creation and implementation of our new internal and external training project, supporting staff with proof reading, designing and researching for training delivery.

Main tasks and activities:

• Collecting, organising and analysing volunteer data;
• Researching new opportunities for promoting HBF volunteering opportunities;
• Updating and developing sections of the volunteer management database;
• Contributing to the development of volunteer recognition initiatives;
• Identifying new development opportunities for volunteers;
• Organising and assisting the running of volunteer and staff forums;
• Collating, organising and proof-reading training materials;
• Researching AI and graphic tools for training;
• Designing and creating our new training manual;
• Finding creative ways to deliver training;
• Assisting in the creation of policy and process guides for training and volunteer management.

Skills and experience needed:

• Understanding of, and commitment to, the objectives of the Helen Bamber Foundation;
• A demonstrable empathy for our vulnerable clients, including asylum seekers, refugees and survivors of torture and trafficking;
• Punctual, reliable and self-motivated with a positive, ’can-do’ attitude;
• Excellent organisational skills and pays close attention to detail;
• Some experience of administration;
• Good communication skills, both verbal and written;
• Experience of working with word processing, database, and spreadsheet computer programs;
• Experience of having volunteered before in any context would be a bonus.

What you will get out of the role:

• An understanding of how volunteers contribute to the welfare and well-being of our clients;
• A strong overview of volunteer recruitment, onboarding and support processes;
• A better understanding of how training is delivered internally and externally in the charity sector;
• Stronger administrative skills;
• Ability to process large amounts of data and prioritise or categorise it;
• Experience of editing, proof reading and document design;
• A better understanding of the asylum system, support available to refugees and asylum seekers and how each of the teams at HBF work;
• Opportunities to shadow other teams and sit in on interdisciplinary meetings;
• An ability to multi-task between competing priorities.