Database Manager

The Talent Set are delighted to be working with a fantastic children's charity to recruit their next Database Manager.

The charity offers a flexible working environment, with hybrid working from their London office. 

The ideal person for the role will be a confident Salesforce user with excellent project management skills and a deep understanding of how to collaborate with stakeholders, identify their needs, and leverage Salesforce features to address them effectively.

As a member of the Data Team within the wider Supporter Engagement function, the role will act as the Salesforce Administrator, responsible for maintaining Salesforce and overseeing the work of the Database Assistant, particularly in income reconciliation for the organization. The Database Manager will also be responsible for training staff, managing development of marketing and donation integrations, maintaining and building automation and flows, and ensuring data is prepared promptly for marketing communications.

Key Responsibilities:

• Oversee the development and upkeep of the charity's Salesforce database, collaborating closely with the Fundraising, Finance, and Compliance teams to ensure precise data collection and reporting.
• Manage the creation, development, and maintenance of Automations and Flows, ensuring the seamless operation of essential integrations and applications, including FinDock (donation platform), Dot Digital (email platform), and Campaign Audience Builder.
• Guarantee the timely and accurate delivery of email communications by preparing data based on selection briefs and audience segmentation.
• Offer support and guidance to the Database Executive on handling queries and tickets from across the organization.
• Proactively address and resolve queries, errors, and requests efficiently and in a timely manner using the Salesforce Case Ticketing system.

Person Specification: 

• Proven experience in developing Salesforce solutions to meet business needs.
• Skilled in administering and developing solutions with Salesforce-integrated email marketing platforms and online donation systems.
• Excellent communicator, capable of explaining complex concepts in a simple and understandable way for non-technical audiences.
• Proficient in data extraction and analysis, with a keen eye for detail.
• Process-oriented, with the ability to identify business challenges and implement effective solutions and database functionalities.
• Capable of managing database-related projects with efficiency and effectiveness.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.