Account Executive

Join our mission-driven, friendly team at Dr Frost Learning, a charity changing students' lives through our digital maths learning platform. We're a team of 12 staff working with thousands of schools, looking for an enthusiastic account exec to join our team.

You'll play a crucial role in building and maintaining relationships with schools and Multi-Academy Trusts (MATs) to drive platform adoption.

You might have prior experience in account management or customer support, or this might be a lateral move for you. As long as you're great at building trusting professional relationships, you could be brilliant at this role!

This is a fully remote role with occasional travel (max. once a month) to schools or relevant education conferences. The role is term-time only (38 weeks a year). This role works best as a 30-hour a week working pattern but we are open to variations of this.

The FTE salary for this role is £40,000. For 30-hour weeks and a term-time only working pattern, this is equivalent to £25,255.

Key Responsibilities:

• Manage a portfolio of school and MAT accounts, serving as their primary point of contact and ensuring high levels of satisfaction and retention
• Build relationships with key stakeholders at both individual school and trust level
• Conduct virtual (and occasional in-person) demonstrations of the Dr Frost Maths platform to potential clients
• Work closely with teachers and trust leaders to understand their needs and optimize their use of our platform
• Monitor account health and proactively address any concerns or opportunities
• Assist in gathering user feedback to inform product development
• Assist in responding to customer support and invoicing queries
• Support schools and MATs through their onboarding journey
• Identify opportunities for expansion within existing MAT accounts
• Represent Dr Frost Learning and promote our product at occasional events and conferences

Essential Criteria:

• Excellent communication and relationship-building skills
• Experience of building relationships with professionals in a work context (this might be teachers or any other professional group)
• Confident with use of IT
• Organised and methodical, able to track and record

Desirable Criteria:

• Experience in customer success, account management, or teaching
• Proven track record of meeting targets and KPIs
• Understanding of the UK education sector and MAT landscape
• Experience with virtual training or presentation delivery
• Knowledge of data analysis and reporting tools