Service Manager - (12 month FTC)

Are you a dynamic leader with a passion for empowering adults experiencing homelessness and multiple disadvantages to make and sustain positive change?

ABOUT THE SERVICE MANAGER ROLE 

We are looking for a Service Manager for a 12 month fixed term contract  to join our team. This is a key leadership role where you will provide care and support to people experiencing homelessness and multiple disadvantages. You will work in a supportive and understanding environment, focusing on each person’s individual needs and goals. This role is perfect for someone who is determined, takes pride in their work, and is able to motivate a diverse team.  

We are particularly keen to encourage applications from individuals currently in deputy or senior roles who are looking to take the next step in their career. If you’re ready to step up and lead a team, this is an excellent opportunity to grow and make a real impact.

Shift Pattern: 12 month fixed term contract - 37.5 hours per week, Monday to Friday, 09:00 - 5:00. Onsite face to face service. With flexibility around these hours required. All managers, including this position will take part in the out of hours on call duty. 

Salary: £36,700 

What are we looking for Service Manager?

• Supporting individuals in their recovery journey
• Helping people learn new skills and build confidence
• Working closely with other teams and organisations to ensure the right support is provided
• Leading and motivating a team to deliver high-quality care and support
• Managing complex situations and driving service improvements
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software 

We need a Service Manager who:

• Has strong leadership skills and can inspire and motivate a team. While you’ll have support from management, this role requires someone who can take ownership and lead with confidence
• Can drive the service forward and implement improvements
• Is confident in managing complex situations and making decisions
• Is ready to step up from a deputy manager role or similar experience to lead a team
• Takes ownership of their work and leads with confidence
• Can work at pace, use their initiative, make decisions, and be proactive in their approach
• Has experience in homelessness, substance use, or a related field, with transferable skills that align with the challenges of this role

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

OVERVIEW OF KEY RESPONSIBILITIES

• Line Management/Leadership
• Service Delivery
• Risk Management, Information Management, and Case Recording
• Property and Housing Management
• Financial Management

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.  

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above.   

Service Manager, Trauma-Informed Care, Psychologically Informed Environment (PIE), Recovery and Rehabilitation, Independent Living, Person-Centred Support, Leadership and Management, Team Development. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Service Manager | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development.