Generalist Adviser/ Caseworker

About Us: 

First Love Foundation is a London-based Christian charity, founded with a mission to transform society through social justice. As a specialist legal advice service, we provide access to justice through our AQS-accredited service, which features a blend of holistic advocacy and advice. We help those facing income shocks, housing difficulties and health challenges, to break free from the cycle of poverty and crisis.

We are seeking to recruit a talented, dynamic benefits worker to join our highly respected advocacy and advice team as we work to expand our service offering.

The Role: 

As a Generalist Adviser/Caseworker, you will provide advice, case management, and advocacy services to households in crisis. The ideal candidate will have at least two years’ experience in advocacy or advice roles, with at least one year in casework. You will manage a diverse caseload, collaborating with our team to achieve life-changing outcomes for our clients. 

Key responsibilities include: 

• Providing advice & advocacy on welfare benefits and housing. 

• Managing complex cases, including preparing for appeals and representing clients at tribunals. 

• Offering guidance and support to colleagues and volunteers. 

• Maintaining accurate case records, adhering to AQS standards. 

Who We’re Looking For: 

We are looking for an experienced advice professional, with a good working knowledge of welfare benefits, with excellent interpersonal skills, able to provide a first class service to our clients.

A creative problem-solver, with excellent oral and written communication skills and experienced in the use of advice CRM's such as Advice Pro.  You will have good interpersonal skills, along with a passion for helping others, and the ability to thrive in a fast paced and collaborative multi-disciplinary team environment. 

This role is ideal for Paralegals seeking to pursue a career in Social Welfare Law. We welcome applications from individuals with lived experience and from diverse backgrounds.

Join us in our mission to transform lives and help create a Britain free from poverty!